Customer Support Liaison
hace 3 semanas
This is a remote position, requiring 40 hours of work per week from Monday to Friday between 9:00 AM and 6:00 PM Charlotte Time.
SalaryThe estimated annual salary for this position is $65,000.
Job Responsibilities- Account Management: Maintain customer accounts by recording vital information, ensuring customers understand the benefits of their memberships.
- Communication and Support: Handle inbound customer calls efficiently, manage emails, web chats, tickets, and phone calls, providing clear communication as needed.
- Complaint Resolution: Address complaints by identifying customer needs, offering suitable solutions and alternatives within set time limits, and following up to ensure resolution for enhanced customer satisfaction.
- Account Changes and Processing: Process cancellations, upgrades, downgrades, refunds, and chargebacks in a timely manner, handle requests according to company policies, and persuade customers to reconsider cancelations.
- Strong written English and verbal communication skills.
- Proven experience in a voice support role or similar.
- Able to multitask and manage multiple channels of communication.
- Familiarity with CRM systems and practices.
- Able to work under pressure and handle challenging customer interactions.
- A positive attitude and passion for delivering exceptional customer service.
- HMO coverage for eligible locations.
- Permanent work-from-home arrangement.
- Steady freelance job opportunities.
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