Customer Experience Coordinator
hace 2 semanas
Customer Experience Coordinator - Enhance Customer Delight
About the RoleWe are seeking an experienced and skilled Customer Experience Coordinator to join our team at Kaizen Gaming Group. This role is a fantastic opportunity for individuals who enjoy analyzing customer feedback and working closely with various departments to resolve customer pain points.
Responsibilities- Analyze customer feedback from various communications channels, reviews, and social media to identify friction points and suggest solutions.
- Categorize, prioritize, and share feedback with relevant departments to drive action and improvement.
- Work closely with other divisions/teams to resolve customer issues efficiently and proactively identify areas for enhancement.
- A degree in a related field or equivalent experience.
- Excellent command of the English language, both verbal and written.
- Prior experience in the online gaming industry is considered a strong asset.
- A competitive salary: $65,000 - $85,000 per year.
- A dynamic work environment with opportunities for growth and development.
Kaizen Gaming Group is committed to delivering exceptional customer experiences and creating a positive impact on our community. If you're passionate about making a difference and have a keen eye for detail, we'd love to hear from you
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