Customer Support Consultant: Thrive in a Multicultural Environment

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Supportyourapp Inc. A tiempo completo

About the Role

We are seeking an exceptional Customer Support Consultant to join our team at SupportYourApp Inc. As a key member of our Customer Support & Project Coordinator team, you will play a vital role in providing top-notch support to clients from around the globe.

What You Will Do

  • Provide professional customer support via calls, chats, and emails
  • Ensure seamless communication across platforms and with vendors
  • BUILD POSITIVE RELATIONSHIPS WITH CUSTOMERS AND COLLEAGUES
  • Meet team KPIs and stay up-to-date with cutting-edge technology
  • Work securely with customers' sensitive information
  • Maintain working knowledge of our client's products and services
  • Communicate effectively with developers and other departments

Requirements

  • Excellent English skills (at least C1 for both spoken and written)
  • Proficiency in Zendesk
  • Experience in customer service
  • Project management skills
  • Analytical and research skills
  • A positive and responsible attitude

Benefits

  • Flexible schedule
  • Opportunity to work fully remote
  • Inclusive international environment
  • Compensation in USD ($45,000 per annum)
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation

About Us

SupportYourApp Inc. is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages. Our mission is to provide unparalleled support experiences while fostering a culture of inclusivity, care, and positivity.



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