Customer Onboarding Coordinator
hace 4 horas
Emapta Latam is a pioneering company in personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.
Job DescriptionWe are seeking a skilled Customer Onboarding Coordinator to join our team in Bogotá. As the first point of contact for prospective clients, you will ensure a smooth onboarding experience.
Key Responsibilities- Interview prospective clients via phone and email to understand their cases.
- Conduct research to assess the merit of prospective clients' claims.
- Evaluate claims to ensure alignment with the firm's areas of practice and expertise.
- Schedule initial consultation appointments with attorneys for promising candidates.
- Onboard new clients by completing necessary paperwork and creating initial case files.
- Enter client information accurately into the firm's computer systems.
- Network with other law firms to build referrals in specialized practice areas.
- Proficiency in English (Level C1).
- 1-2 years of experience in similar roles.
- Experience in onboarding new clients.
- Preferred: Background in law or legal processes.
We offer a range of benefits to support your career growth and well-being:
- A competitive salary of $450,000 COP per month.
- A 5-day work week with weekends off.
- 20 vacation days in total.
- Prepaid medicine.
- Fully-customized Emapta laptop and peripherals.
- Indefinite term type contract.
We are looking for a dedicated and detail-oriented individual who is passionate about delivering exceptional customer experiences. If you have a strong background in customer service, excellent communication skills, and a knack for problem-solving, we encourage you to apply.
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