Second Line IT Support Specialist

hace 1 mes


Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo
Job Overview

BruntWork is seeking a highly skilled Second Line IT Support Specialist to join our dynamic team. As a key member of our technical support team, you will be responsible for resolving complex technical issues escalated from our first-line support team, architecting and managing sophisticated Microsoft 365 environments, and driving cloud migration projects.

Key Responsibilities
  • Lead the charge in resolving complex technical issues escalated from our first-line support team
  • Architect and manage sophisticated Microsoft 365 environments, including advanced configurations and integrations
  • Spearhead the deployment and maintenance of Intune for streamlined client device management
  • Provide expert support for on-premises server environments, particularly for our finance and accounting clients
  • Drive cloud migration projects, ensuring smooth transitions and optimized performance
  • Collaborate with our elite internal projects team to tackle the most challenging technical issues
  • Shape the future of our services by developing best practices and comprehensive technical documentation
Requirements
  • 3-5 years of proven IT support experience, with at least 2 years in a second-line or similar advanced role
  • Advanced mastery of Microsoft 365 suite, including Azure AD and cutting-edge security features
  • Extensive hands-on experience with Intune for complex deployments and configurations
  • Strong background in on-premises server technologies, especially in finance/accounting environments
  • Working knowledge of Google Workspace and ability to compare features with Microsoft 365
  • Proficiency with Zoho CRM or similar advanced ticketing systems
  • Exceptional problem-solving skills and ability to thrive under pressure
  • Flexibility to work UK business hours (8 AM to 6 PM) on a shift basis
  • Passion for contributing to the company's technical strategy and service improvement initiatives


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