Second Line IT Support Specialist
hace 1 mes
BruntWork is seeking a highly skilled Second Line IT Support Specialist to join our dynamic team. As a key member of our technical support team, you will be responsible for resolving complex technical issues escalated from our first-line support team, architecting and managing sophisticated Microsoft 365 environments, and driving cloud migration projects.
Key Responsibilities- Lead the charge in resolving complex technical issues escalated from our first-line support team
- Architect and manage sophisticated Microsoft 365 environments, including advanced configurations and integrations
- Spearhead the deployment and maintenance of Intune for streamlined client device management
- Provide expert support for on-premises server environments, particularly for our finance and accounting clients
- Drive cloud migration projects, ensuring smooth transitions and optimized performance
- Collaborate with our elite internal projects team to tackle the most challenging technical issues
- Shape the future of our services by developing best practices and comprehensive technical documentation
- 3-5 years of proven IT support experience, with at least 2 years in a second-line or similar advanced role
- Advanced mastery of Microsoft 365 suite, including Azure AD and cutting-edge security features
- Extensive hands-on experience with Intune for complex deployments and configurations
- Strong background in on-premises server technologies, especially in finance/accounting environments
- Working knowledge of Google Workspace and ability to compare features with Microsoft 365
- Proficiency with Zoho CRM or similar advanced ticketing systems
- Exceptional problem-solving skills and ability to thrive under pressure
- Flexibility to work UK business hours (8 AM to 6 PM) on a shift basis
- Passion for contributing to the company's technical strategy and service improvement initiatives
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