Coupa Software IT Support Specialist

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo
Job Description
Coupa Software IT Support Specialist

**About the Role**

We are seeking a skilled IT Support Specialist to join our team at Coupa Software. As a key member of our IT department, you will be responsible for providing technical support to our customers, ensuring their satisfaction with our products and services.

**Responsibilities**

- Provide technical assistance to customers via phone, email, or chat
- Analyze and resolve technical issues related to our software and hardware
- Collaborate with our development team to identify and resolve software issues
- Develop and maintain technical documentation and knowledge base
- Participate in on-call rotation to provide 24/7 support

**Requirements**

- 3-5 years of experience in IT support or a related field
- Strong knowledge of computer systems, networks, and software
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Bachelor's degree in Computer Science or a related field

**What We Offer**

- Competitive salary and benefits package
- Opportunity to work with a leading software company
- Collaborative and dynamic work environment
- Professional development and growth opportunities

Key Skills

- IT support and troubleshooting
- Software development and maintenance
- Technical documentation and knowledge base
- Communication and problem-solving

About Coupa Software

Coupa Software is a leading provider of spend management solutions. We help organizations optimize their procurement processes, reduce costs, and improve efficiency. Our mission is to unlock the full potential of our customers and make a positive impact on their business and the world.

Join Our Team

If you are a motivated and skilled IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. We are an equal-opportunity employer and welcome applications from diverse candidates.
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