IT Support Specialist

hace 4 semanas

Bogotá, Bogotá D.E., Colombia WIZELINE A tiempo completo

About the Role

We are seeking a skilled IT Support Specialist to join our team at Wizeline. As an IT Support Specialist, you will be responsible for providing day-to-day helpdesk support to our colleagues, ensuring they can work seamlessly with minimal interruption.

Key Responsibilities

  • Participate in the design and implementation of processes, tools, and methodologies to ensure cost-efficient, timely, and effective services that support our corporate business strategy.
  • Asset inventory and control of the helpdesk department hardware.
  • Tracking from beginning to resolution the tickets generated by users.
  • User provisioning and deprovisioning from internal platforms.
  • Provide maintenance to the equipment of employees.
  • Manage internal IT platforms (Slack, G Suite, Jira).

Requirements

  • Strong communication skills in English.
  • Azure and Office 365.
  • Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
  • Identifying and troubleshooting software issues - locally installed application support, OS loading and reloading, endpoint connectivity fluctuations.
  • Incident Management knowledge.
  • Proficient in troubleshooting client issues and efficiently providing long-term solutions and recommendations.
  • Knowledge of operating systems (Mac OS 10.6 and later, iOS 5 and later, Unix, Windows).
  • Proactiveness in terms of finding new solutions in case our current tools are not capable of resolving the tasks at hand.
  • Proficiency in hardware solutions, and diagnostics:

About Wizeline

Wizeline prioritizes a culture of diversity and development for its nearly 2,000 person team spread across the globe. We believe great technology comes from a mix of talents and perspectives. Our core values of ownership, innovation, community, and inclusivity are central to our work. Wizeline is invested in its employees' growth, offering opportunities to create personalized career paths and develop in-demand skills. We even have a free education program, Wizeline Academy, to help both employees and the broader community upskill in tech.

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