Advanced IT Support Specialist

hace 1 día


Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo
Job Overview

Job Title: 2nd Line Service Desk Analyst

Company: BruntWork

Job Type: Full-time

Location: Remote

Job Category: Information Technology

Experience: 3-5 years

Education: Bachelor's degree in Computer Science or related field

BruntWork is seeking a highly skilled 2nd Line Service Desk Analyst to join our team. As a key member of our IT support team, you will be responsible for providing advanced technical support to our clients. Your primary focus will be on resolving complex technical issues escalated from our first-line support team.

Responsibilities

  • Provide advanced technical support to clients via phone, email, or remote desktop
  • Resolve complex technical issues escalated from first-line support team
  • Collaborate with internal teams to ensure seamless delivery of IT services
  • Participate in on-call rotation to ensure 24/7 support coverage
  • Stay up-to-date with the latest technologies and trends in IT

Requirements

  • 3-5 years of experience in IT support
  • Advanced knowledge of Microsoft 365 suite
  • Experience with Intune for complex deployments and configurations
  • Strong background in on-premises server technologies
  • Excellent communication and problem-solving skills

About BruntWork

BruntWork is a leading Managed Service Provider (MSP) that provides IT support services to clients across various industries. We are committed to delivering exceptional service and support to our clients. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this role.


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