Technical Systems Operations Specialist
hace 2 semanas
**Mission-Critical Systems Support Role**
At Scotiabank, we are seeking a highly skilled Technical Systems Operations Specialist to join our team. This role will be responsible for ensuring the availability and smooth operation of our complex payment systems, which support over 60 branches globally.
**Key Responsibilities:**
- Ensure high availability of payment systems, monitoring queues and traffic flows, and executing daily/weekly/monthly scheduled processes.
- Provide first-line support for users, ensuring timely resolution of issues and minimizing downtime.
- Participate in scheduled tests, including Business Resumption Plan (BRP) and Disaster Backup Recovery (DBR), to ensure system stability.
- Collaborate with the team to maintain a high level of online availability, monitoring communication/system interfaces and console logs.
**Requirements:**
- Basic knowledge of computer systems operations, with the ability to troubleshoot and resolve issues.
- Strong analytical skills, with the ability to analyze day-to-day issues and determine problem areas.
- Excellent communication skills, with the ability to clearly articulate technical issues to non-technical stakeholders.
- Flexibility to work rotating shifts, including evenings, weekends, and holidays.
**Why Join Scotiabank?**
We value our employees and strive to create a positive and inclusive work environment. If you are a motivated and detail-oriented individual who is passionate about delivering high-quality service, we encourage you to apply for this exciting opportunity.
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