Technical Operations Specialist

hace 5 días

Bogotá, Bogotá D.E., Colombia Primeworks A tiempo completo

Job Summary

Primeworks is seeking a skilled Technical Operations Specialist to join our team. As a key member of our operations team, you will be responsible for managing day-to-day operations, addressing ad-hoc requests, and ensuring the smooth operation of systems and services.

Key Responsibilities

  • Handle and resolve daily operational issues, addressing ad-hoc user or system requests to ensure consistent service availability.
  • Diagnose and escalate incidents to appropriate teams when necessary, ensuring timely issue resolution and minimal downtime.
  • Manage and troubleshoot data synchronization and loading processes, ensuring data integrity and availability.
  • Monitor and resolve issues related to scheduled tasks, ensuring that automated processes run smoothly and on time.
  • Oversee site creation, updates, and release activities, coordinating with relevant teams to ensure successful deployment and functionality.

Requirements
  • 1+ Years of experience as Operations Support Specialist (or similar).
  • Familiarity with Google Cloud Platform services for troubleshooting and resolving cloud-based issues.
  • Experience with Git for version control, including basic commands for collaboration, issue tracking, and resolving code conflicts.
  • Ability to quickly diagnose and resolve technical issues, minimizing impact on users and systems.
  • Experience with ticketing systems and escalation processes for managing incidents in a structured and efficient manner.
  • Strong English communication skills to effectively work with cross-functional teams.

What We Offer
  • A fast-paced and dynamic work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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