Strategic Account Manager

hace 2 semanas

Bogotá, Bogotá D.E., Colombia PayJoy A tiempo completo

About PayJoy

PayJoy is a mission-driven financial services company dedicated to providing innovative solutions to under-served customers in emerging markets. Our patented technology and cutting-edge machine learning algorithms enable us to offer low-cost lending and qualify the most customers in the industry. With a strong focus on financial stability and success, we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while maintaining profitability and sustainability.

This Role

We are seeking a highly motivated and entrepreneurial individual to join our team as a Strategic Account Manager. This role will be responsible for developing and executing strategic business plans to drive growth in sales and improvement in key performance indicators (KPIs) in assigned partners.

Key Responsibilities

  • Account Growth: Develop and execute account plans that drive profitable growth for a group of top accounts. Identify opportunities for upselling, cross-selling, and expanding our product or service offerings to meet the partners' evolving needs.
  • Relationship Building: Establish and maintain strong, trusting relationships with key stakeholders at all levels in the partner's organization. Act as the primary point of contact, ensuring their satisfaction and addressing any concerns or issues promptly.
  • Data Analysis: Utilize data and analytics to assess account performance, track KPIs, and identify areas for improvement. Develop and implement data-driven strategies to optimize account profitability.
  • Communication: Ensure clear and effective communication between the partner, internal teams, and stakeholders. Regularly report on account performance, share insights, and align strategies to exceed growth and profitability goals.
  • Operational Support: Oversee contract negotiations, renewals, and amendments to ensure favorable terms for both the partner and PayJoy. Ensure compliance with our internal processes of setup, fraud controls, reconciliation, invoicing, etc.

Requirements

  • Bachelor's degree in business, marketing, or a related field (Master's degree preferred).
  • Proven experience as an Account Manager or in a similar role, especially focusing on top accounts.
  • Demonstrated success in growing key accounts and meeting revenue targets.
  • Strong leadership and team management skills.
  • Excellent communication and negotiation abilities.
  • Analytical mindset with proficiency in data analysis.
  • Understanding of market trends and basic industry knowledge.
  • Customer-centric approach with a track record of building and maintaining strong client relationships.
  • Exceptional ability to handle pressure from internal and external stakeholders while maintaining a positive and solution-oriented attitude.
  • Proficiency in English is required.

Benefits

  • Health and Life Insurance
  • Indefinite-term contract
  • 20 days of vacations
  • $2,000 USD annual Coworking Travel Perk
  • $2,000 USD annual Professional Development Perk
  • $500 USD annual Fitness Perk
  • $250 USD Home Office equipment allowance
  • $200 USD Headphone allowance

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

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