Talent Acquisition Operations Manager
hace 2 meses
About TaskUs: TaskUs is a leading provider of digital services and customer experience solutions for technology companies. We help our partners represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce.
The People First culture at TaskUs has enabled us to expand our workforce to approximately 45,000 employees globally. We have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
Our goal is to create a different breed of Business Processing Outsourcing (BPO). We believe that achieving growth for our partners requires a culture of constant motion, exploring new technologies, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in our departments, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. We encourage internal mobility and professional growth at all stages of an employee's career.
The Talent Acquisition Operations Manager is a key leadership role responsible for managing and optimizing the operational aspects of the talent acquisition function within an organization.
Key Responsibilities:
Process Optimization: Continuously review and refine talent acquisition processes, workflows, and tools to enhance efficiency, effectiveness, and scalability. Identify opportunities for automation, standardization, and streamlining of operations to improve productivity and time-to-fill metrics.
Data Analysis and Reporting: Develop and maintain recruitment metrics, analytics reports, and dashboards to measure the effectiveness of talent acquisition strategies, track key performance indicators (KPIs), and provide actionable insights. Utilize data-driven approaches to identify trends, optimize processes, and make informed decisions.
Applicant Tracking System (ATS) Management: Oversee the administration, configuration, and optimization of the applicant tracking system. Ensure data integrity, system updates, and compliance with data privacy regulations. Provide training and support to recruiters and hiring managers on effective use of the ATS.
Compliance and Policy Adherence: Ensure compliance with relevant labor laws, regulations, and company policies throughout the talent acquisition process. Collaborate with legal and HR teams to establish and update recruitment-related policies, procedures, and practices in alignment with compliance requirements.
Vendor Management: Manage relationships with external vendors, such as job boards, recruitment agencies, background check providers, and assessment vendors.
Candidate Experience: Collaborate with the talent acquisition team to enhance the candidate experience at all stages of the recruitment process. Implement strategies to ensure timely and transparent communication, personalized interactions, and gathering feedback to continuously improve the candidate journey.
Team Leadership and Development: Lead and mentor a team of Talent Acquisition Operations Specialists. Set performance goals, provide guidance, conduct performance evaluations, and foster a culture of continuous learning and development. Identify training needs and facilitate professional growth opportunities for team members.
Stakeholder Collaboration: Collaborate with recruiters, HR teams, hiring managers, and other stakeholders to align talent acquisition strategies with business objectives. Provide guidance and support on operational aspects of recruitment, including process improvement, technology adoption, and compliance.
Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies in talent acquisition operations. Proactively identify opportunities to enhance operational efficiency, optimize candidate experience, and drive continuous improvement in recruitment processes.
Qualifications and Skills:
Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent work experience). Advanced degree or professional certifications are a plus. Extensive experience in talent acquisition, recruitment operations, or a related field, with a focus on process optimization and operational management. Strong knowledge of end-to-end recruitment processes, applicant tracking systems (ATS), and recruitment technologies. Proficiency in data analysis, metrics reporting, and utilizing recruitment analytics to drive insights and improvements. Solid understanding of employment laws, regulations, and compliance best practices. Excellent leadership, communication, and stakeholder management skills. Strong project management capabilities, including the ability to lead and execute complex projects with cross-functional teams. Strategic mindset with the ability to align operational strategies with talent acquisition and organizational goals. Innovative and forward-thinking mindset, staying updated on industry trends and emerging technologies to drive recruitment excellence.How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Ensure communication with only authorized recruiters of TaskUs.
DEI: We believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations, please let us know.
We invite you to explore TaskUs career opportunities and apply through the provided URL.
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