Global Operations Director

hace 1 mes


Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

Job Overview:

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at TaskUs. As a Senior Operations Manager, you will play a crucial role in managing day-to-day business operations, including performance, billing, and PNL.

About the Role:

The ideal candidate will have two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment. You will be responsible for managing supervisors, coaching and developing Teammates, and ensuring that KPIs are being met consistently.

Key Responsibilities:

  • Manage day-to-day operations business, including performance, billing, and PNL.
  • Lead weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with Team Members as needed.
  • Meet with Senior Management and clients as needed to continue business growth.
  • Be responsible for interviewing Operations Managers, Team Leads, and Quality Analysts, and promoting department culture.
  • Scale operations, drive performance management, and foster employee retention.
  • Solve business problems through innovation (example of KPI's: CSAT, AHT, Resolution rate).

Requirements:

  • Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment.
  • BA/BS degree preferred.
  • Experience managing supervisors, as well as coaching and developing Team Members.

Benefits:

TaskUs offers a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.

Company Overview:

TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. We leverage a cloud-based infrastructure to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech.

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.



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