Operations Manager Talent Acquisition Lead

hace 1 día

Cali, Valle del Cauca, Colombia TaskUs A tiempo completo
About Us

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and delivering exceptional results in various sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

We have grown to become a global organization with approximately 45,000 employees across twelve countries, including the Philippines, India, and the United States. Our People First culture has enabled us to establish a presence in twenty-three locations worldwide.

At TaskUs, we understand that achieving growth for our partners requires a culture of constant innovation, exploring new technologies, and being ready to handle any challenge at a moment's notice. We strive to master consistency in an ever-changing world.

What We Offer

We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

The Role

The Operations Manager Talent Acquisition Lead is a key leadership role responsible for managing and optimizing the operational aspects of the talent acquisition function within an organization. This position focuses on overseeing the end-to-end recruitment processes, implementing efficient workflows, driving data-driven insights, and ensuring a seamless candidate experience. The manager collaborates with stakeholders across the organization to align talent acquisition strategies with business objectives.

Key Responsibilities:
  • Process Optimization: Continuously review and refine talent acquisition processes, workflows, and tools to enhance efficiency, effectiveness, and scalability. Identify opportunities for automation, standardization, and streamlining of operations to improve productivity and time-to-fill metrics.
  • Data Analysis and Reporting: Develop and maintain recruitment metrics, analytics reports, and dashboards to measure the effectiveness of talent acquisition strategies, track key performance indicators (KPIs), and provide actionable insights. Utilize data-driven approaches to identify trends, optimize processes, and make informed decisions.
  • Applicant Tracking System (ATS) Management: Oversee the administration, configuration, and optimization of the applicant tracking system. Ensure data integrity, system updates, and compliance with data privacy regulations. Provide training and support to recruiters and hiring managers on effective use of the ATS.
  • Compliance and Policy Adherence: Ensure compliance with relevant labor laws, regulations, and company policies throughout the talent acquisition process. Collaborate with legal and HR teams to establish and update recruitment-related policies, procedures, and practices in alignment with compliance requirements.
  • Vendor Management: Manage relationships with external vendors, such as job boards, recruitment agencies, background check providers, and assessment vendors.
  • Candidate Experience: Collaborate with the talent acquisition team to enhance the candidate experience at all stages of the recruitment process. Implement strategies to ensure timely and transparent communication, personalized interactions, and gathering feedback to continuously improve the candidate journey.
  • Team Leadership and Development: Lead and mentor a team of Talent Acquisition Operations Specialists. Set performance goals, provide guidance, conduct performance evaluations, and foster a culture of continuous learning and development. Identify training needs and facilitate professional growth opportunities for team members.
  • Stakeholder Collaboration: Collaborate with recruiters, HR teams, hiring managers, and other stakeholders to align talent acquisition strategies with business objectives. Provide guidance and support on operational aspects of recruitment, including process improvement, technology adoption, and compliance.
  • Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies in talent acquisition operations. Proactively identify opportunities to enhance operational efficiency, optimize candidate experience, and drive continuous improvement in recruitment processes.
Requirements
  • Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent work experience). Advanced degree or professional certifications are a plus.
  • Extensive experience in talent acquisition, recruitment operations, or a related field, with a focus on process optimization and operational management.
  • Strong knowledge of end-to-end recruitment processes, applicant tracking systems (ATS), and recruitment technologies.
  • Proficiency in data analysis, metrics reporting, and utilizing recruitment analytics to drive insights and improvements.
  • Solid understanding of employment laws, regulations, and compliance best practices.
  • Excellent leadership, communication, and stakeholder management skills.
  • Strong project management capabilities, including the ability to lead and execute complex projects with cross-functional teams.
  • Strategic mindset with the ability to align operational strategies with talent acquisition and organizational goals.
  • Innovative and forward-thinking mindset, staying updated on industry trends and emerging technologies to drive recruitment excellence.
Salary Range:

$80,000 - $120,000 per year, depending on location and experience.

How to Apply:

To apply for this exciting opportunity, please visit our website and submit your application through the provided URL.

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