Senior Operations Manager
hace 1 semana
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards and Wellness.
Job DescriptionWe are seeking a Senior Operations Manager who will provide mentorship, guidance, and career development to members of their team. This includes implementing escalation channels by mutually agreed-upon procedures, leading a high-performing team through an exciting transition, and establishing team goals.
Key Responsibilities:
- Implement scalable solutions
- Establish team goals and strategies for executing and measuring progress
- Provide constructive criticism and implement corrective action plans
A strong understanding of customer confidentiality standards and a passion for developing teammates are essential. Experience in the BPO or call center industry with 2 years of prior relevant people management experience is required.
RequirementsWe estimate that this role comes with an annual salary of approximately $90,000-$110,000 based on industry standards. We take pride in our inclusive environment and positive impact on the community.
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