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Premier Support Specialist
hace 2 meses
Job Summary
We are seeking a highly skilled Premier Support Specialist to join our team at Lenovo. As a key member of our Premier Technical Team, you will be responsible for delivering exceptional support to our customers in Latin America.
About the Role
In this role, you will provide technical support via various channels, including e-ticket, email, chat, and phone. You will work closely with customers to diagnose and resolve complex technical issues related to Lenovo products, including commercial notebooks, desktops, tablets, smart devices, and AR/VR devices.
Key Responsibilities
- Provide technical support to customers via various channels
- Diagnose and resolve complex technical issues related to Lenovo products
- Work closely with customers to understand their needs and provide solutions
- Collaborate with Level 2 Engineers and Technical Account Managers to resolve customer escalations
Requirements
To be successful in this role, you will need to have a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment. You will also need to be highly motivated and have a passion for delivering exceptional customer service.
What We Offer
As a Premier Support Specialist at Lenovo, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and make a real impact on our customers' experiences.
