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Premier Technical Support Specialist

hace 1 mes

Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

Job Summary

Lenovo is seeking a highly skilled Premier Technical Support Specialist to join our Premier Technical Team in Mexico City. As a key member of our team, you will provide top-notch technical support to Lenovo's customers in Latin America, resolving complex technical issues and delivering exceptional customer experiences.

About the Role

This is a technical role that requires strong problem-solving skills, attention to detail, and excellent communication skills. You will work closely with customers via e-ticket, email, chat, and phone to diagnose and resolve technical issues with Lenovo's products, including commercial notebooks, desktops, tablets, smart devices, and AR/VR devices.

Responsibilities

  • Provide technical support to Lenovo's customers in Latin America via various communication channels
  • Diagnose and resolve complex technical issues with Lenovo's products
  • Dispatch parts and service to customer sites as needed
  • Handle customer escalations with support from Level 2 Engineers and Technical Account Managers
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction

Requirements

To be successful in this role, you will need:

Strong technical skills and knowledge of Lenovo's productsExcellent communication and problem-solving skillsAbility to work in a fast-paced environment and prioritize tasks effectivelyHighly developed communication skills (verbal and written) to deal with customers at any level

What We Offer

As a Premier Technical Support Specialist at Lenovo, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and make a real impact on our customers' experiences. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.