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Customer Engagement Representative

hace 4 semanas

Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

Job Overview

This is a remote position that offers a unique opportunity to contribute to the success of a rapidly growing business in the grooming industry.

Schedule:

  • 25 hours per week
  • Monday - Friday, 4pm - 9pm London, UK time zone

The ideal candidate will have excellent verbal communication skills in English, previous experience in customer service or sales support roles, and proficiency with CRM systems and phone dialer software.

About Us

We are a thriving tech-savvy barbershop chain that's revolutionizing the grooming industry. With 5 locations and aggressive expansion plans, we combine traditional barbering with cutting-edge technology and marketing strategies.

Responsibilities

  • Conduct pre-appointment consultations to gather information about desired haircuts and improve service quality
  • Perform follow-up calls to assess customer satisfaction and offer rebooking options
  • Handle inbound customer inquiries professionally and efficiently
  • Assist with barber recruitment by conducting phone screenings and scheduling interviews
  • Maintain accurate records of customer interactions and recruitment activities
  • Collaborate with in-store teams to ensure seamless customer experiences
  • Handle inbound calls while balancing various tasks effectively

Requirements

  • Excellent verbal communication skills in English
  • Previous experience in customer service or sales support roles
  • Proficiency with CRM systems and phone dialer software
  • Strong organizational skills and attention to detail
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Enthusiasm for the grooming industry and willingness to learn about current trends

Independent Contractor Perks

  • Permanent work from home
  • Immediate hiring
  • Steady freelance job