Senior Client Relationship Manager

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Citi A tiempo completo

Job Summary
Citi seeks a skilled Customer Service Analyst to provide top-notch support to our clients. As a key member of our team, you will be responsible for addressing client inquiries, resolving issues, and maintaining excellent customer relationships.

Key Responsibilities

  • Serve as a single point of contact for internal partners and external clients, ensuring seamless communication and issue resolution.
  • Conduct thorough analyses to address client needs, providing timely and efficient solutions.
  • Develop and maintain client portfolios through regular communication and face-to-face interaction.
  • Communicate resolutions to clients, keeping them informed of progress and outcomes.
  • Assess risk when making business decisions, demonstrating sound judgment and consideration for the firm's reputation.

Qualifications

  • 0-2 years of relevant experience in customer service, preferably in a financial institution.
  • Excellent computer proficiency and communication skills, both written and verbal.
  • Proven investigative and analytical skills, with the ability to present complex concepts and influence change.
  • Ability to work under limited supervision within a team environment, with a focus on delivering high-quality customer service.


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