Chief Client Relationship Officer

hace 3 semanas

Bogotá, Bogotá D.E., Colombia SoftwareOne A tiempo completo
Key Responsibilities

Cultivate and Nurture Client Relationships

  • Develop and maintain strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives.
  • Act as the primary point of contact for client inquiries, escalations, and feedback.
  • Drive Revenue Growth and Expansion
  • Own revenue, profit/loss, and growth objectives for assigned client accounts.
  • Identify opportunities for upselling, cross-selling, and contract renewals, maximizing the value of SoftwareOne's offerings to clients.

Collaborate Across Teams

  • Work closely with Operations Managers and Customer Success Managers (CSMs) to ensure timely and successful delivery of solutions to clients.
  • Coordinate with internal teams to address client needs and resolve issues efficiently.

Monitor Solution Delivery and Identify Areas for Improvement

  • Monitor the progress of solution delivery, ensuring that client expectations are met or exceeded.
  • Proactively identify and address any roadblocks or challenges that may arise during implementation.

Utilize SoftwareOne's Resources Effectively

  • Use SoftwareOne's resources effectively to address client queries, solve problems, and deliver value-added services.
  • Engage with technical experts, consultants, and other relevant teams as needed to support client requirements.

Track Performance Metrics and Prepare Reports

  • Track key performance metrics related to revenue, client satisfaction, and account growth.
  • Prepare regular reports and updates for internal stakeholders, highlighting achievements, challenges, and action plans.
Requirements

Mandatory Qualifications:

  • Experience in:
    • Prospecting and Relationship Development:
      • Demonstrated experience in strategic prospecting techniques and building strong relationships with prospects and clients.
    • Strong Verbal Communication and Negotiation:
      • Exceptional verbal communication skills, proficient in negotiation tactics, and comfortable in presenting proposals.
    • Understanding of Sales and Delivery Process:
      • Comprehensive understanding of the end-to-end sales process, including CRM tools utilization and collaboration with internal teams.

Desirable Qualifications:

  • Advanced English proficiency.
  • AWS, GCP, and/or Microsoft certifications.
  • Industry/Market Awareness:
    • In-depth understanding of the software industry landscape, leveraging insights to identify market opportunities and tailor solutions.
  • Business Problem Solving via Technology:
    • Proven aptitude for understanding complex business challenges and proposing innovative software-based solutions.
  • Continuous Learning Orientation:
    • Proactive in staying updated on industry developments, committed to ongoing professional development.

Behavioral Skills:

  • Continuous Learning Orientation:
    • Demonstrates a proactive attitude towards staying updated on industry developments, showing commitment to ongoing professional growth.
  • Prospecting and Relationship Development:
    • Exhibits a history of building and nurturing strong relationships with prospects and clients through strategic prospecting techniques.
  • Strong Verbal Communication and Negotiation:
    • Shows exceptional verbal communication skills, with the ability to negotiate effectively and present proposals comfortably, fostering positive interactions with clients.

Why should you join our team?

  • Unique culture with lived corporate values for an appreciative and supportive work environment.
  • Employee recognition programs.
  • A variety of training and development opportunities.
  • Work-life balance.
  • Referral bonus program.
  • Multicultural interaction.
  • Contribution to society through employee initiatives.
  • Corporate events.
  • Latest technologies for our clients and colleagues.
  • And much more

At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.

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