Senior Client Relationship Manager

hace 5 días


Bogotá, Bogotá D.E., Colombia Baja Nearshore A tiempo completo
Account Manager

We are seeking an experienced Account Manager to play a key role in our company's success. As the primary point of contact for our clients, you will be responsible for building and maintaining strong, long-lasting relationships with them.

Key Responsibilities:

  • Client Relationship Management: Develop and maintain relationships with clients, ensuring their needs are met and exceeded.
  • Project Coordination: Ensure timely and successful delivery of solutions, coordinating with internal teams as needed.
  • Performance Tracking: Monitor and report on account performance, including key metrics and client satisfaction.

Beyond the core responsibilities, we also expect you to:

  • Identify opportunities for client growth and develop new business from existing accounts.
  • Address client issues and challenges promptly, escalating them as necessary to ensure client satisfaction.
  • Conduct daily conversation reviews in SFDC to understand where SDRs are having conversations and adjust lists accordingly.
  • Set meetings for Red and Yellow clients to move them to the next color level (Green).
  • Review conversations of Red and Yellow clients to understand recurring dispositions and call into these dispositions to try to move them to a meeting.

In addition to these tasks, you will also be responsible for sending clients the ROI/Meeting document to illustrate the value and secure future engagements. You will meet with the SDR Coach weekly to understand what they are hearing on the phone and implement changes in a timely manner.

As part of our dynamic team, you will be expected to onboard new clients efficiently, creating client folders, sending onboarding materials, ensuring adherence to timelines, getting SDRs up to speed, and managing launch communications.

We offer a competitive salary range of $70,000 - $100,000 per year, commensurate with experience, plus benefits.



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