Client Relationship Manager
hace 1 día
We are Lenovo, a global technology powerhouse, seeking a skilled Account Manager to build long-lasting relationships with Consumer Retail B and Resellers. Key responsibilities include communicating with customers to understand their needs, analyzing data to better understand client behavior, and preparing reports on account status. The ideal candidate will have exceptional communication, computer, and problem-solving skills, as well as the ability to build rapport with clients and internal collaboration with departments to ensure customer needs fulfillment.
Key Responsibilities:
- Building long-lasting client relationships based on trust and respect.
- Communicating with customers to understand their needs and explain product value.
- Communicating with Distributors to fulfill 2nd Tier and Retail B requirements.
- Data collecting and analysis to better understand client needs and behavior.
- Preparing reports on account status.
- Improving the client buyer experience.
- Internal collaboration with departments to ensure customer needs fulfillment.
- Resolving complaints and preventing additional issues by improving processes.
- Forecasting and tracking key account metrics.
Lenovo is committed to being an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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