Customer Relationship Manager

hace 2 meses

Bogotá, Bogotá D.E., Colombia Charger Logistics Inc A tiempo completo
Customer Relationship Manager

Charger Logistics Inc. is a world-class asset-based carrier with a strong presence across North America. With over two decades of experience providing top-notch logistics solutions, we have transformed into a leading transport provider and continue to grow.

We invest in our employees, offering them the room to learn and grow their expertise and work their way up. As an entrepreneurial-minded organization, we welcome and support individual ideas and strategies. We are currently expanding and seeking a motivated individual to join our team.

Key Responsibilities:

  • Build strong relationships with customers through constant communication to ensure day-to-day and long-term needs are met.
  • Manage customer expectations and provide exceptional customer service.
  • Work with the Implementation team on successful opportunities to ensure accuracy in our pricing program.
  • Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts.
  • Participate in rate calculations, report preparation, and customer presentations for all large-spend bids.
  • Ensure customer commitments are met, working with internal teams and executing operational tasks as needed.
  • Identify, manage, and build new business relationships in the target market.
  • Collaborate and provide assistance to the Customer Service Manager in delivering optimal transportation service solutions.
  • Maintain a database of clients, prospects, partners, and vendors.
  • Monitor market conditions, product innovations, and competitors' products, prices, and sales.
  • Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
  • Consult with clients to resolve problems and provide ongoing support.
  • Coordinate prospect, sales, and current customer meetings working closely with the VP of Sales/CS.

Requirements:

  • A proven track record with a strong focus on account management, setting appointments, presenting, and meeting with customers, pricing, proposals, and closing deals.
  • 2+ years of sales and account management experience in the transportation and logistics field, preferred.
  • A recent college or university degree in Marketing or Business-related field is required.
  • Previous experience in an analyst role and/or in pricing function is an asset.
  • Ability to understand business processing requirements using technology and conceptualize creative solutions to implement them.
  • Experience working B2B sales involving complex deals is an asset.
  • Strong knowledge and understanding of the sales planning process.
  • Strong verbal, written, and presentation skills and strong interpersonal and customer relations skills.
  • Strong negotiation skills with proven closing ability.
  • Ability to function independently with little or no supervision as well as function in a team environment.

Benefits:

  • Competitive Salary
  • Career Growth
  • Healthcare benefit package

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