IT Support Specialist

hace 1 mes

Medellín, Antioquia, Colombia Taskus A tiempo completo

About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Our Mission

We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. Our goal is to provide exceptional support to our clients while fostering a positive impact on the community.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. This includes:

  • A highly competitive salary range of $60,000 - $80,000 per annum
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement plan with company matching

Additionally, we offer opportunities for professional growth and development, including training programs and mentorship initiatives. Our commitment to a People First culture is reflected in our inclusive environment and positive impact on the community.

Job Responsibilities

The IT Support Specialist - Technical Operations will be responsible for providing technical assistance and support to team members experiencing technical, hardware, or software issues. Key responsibilities include:

  • Setting up all hardware (laptops, desktops) with the appropriate software for new hires and shipping them in a timely manner
  • Maintaining system security and conducting system upgrades as needed
  • Serving as the first point of contact for users experiencing IT-related problems, responding to inquiries, troubleshooting issues, and resolving technical issues in a timely and efficient manner
Required Qualifications

To be successful in this role, you will need to have:

  • Proven experience in providing technical support and troubleshooting for computer systems, software, and hardware
  • Strong knowledge of operating systems such as Windows, macOS
  • Understanding of computer networks, including LAN, WAN, and VPN connectivity
  • Proficiency in diagnosing and resolving common software and hardware issues
Preferred Qualifications

While not required, having experience in administering and supporting cloud-based services and applications, understanding of IT asset management and inventory control practices, and a proactive attitude towards staying updated with emerging technologies and industry trends would be beneficial in this role.

Education / Certifications

A bachelor's degree or equivalent in computer science, information technology, or a related field is preferred. Relevant industry certifications, such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation Certification, are also desirable.

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