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Team Lead
hace 2 meses
About Full Potential Solutions
Full Potential Solutions is a performance-driven organization that specializes in delivering innovative solutions to clients. We are a rapidly growing company that prioritizes culture and employee well-being, offering a competitive suite of benefits and opportunities for career growth.
Our Core Values
- Integrity - We uphold the highest standards of ethics and respect in all our interactions.
- Excellence - We strive for exceptional results and continuous improvement in all aspects of our work.
- Accountability - We take ownership of our actions and outcomes, and are passionate about delivering results.
- Grace - We value diversity and inclusivity, and foster a culture of respect and empathy.
Our Mission
To create an environment where individuals can thrive and reach their full potential.
Job Summary
The Team Manager is a key role that requires expertise in managing teams, developing talent, and driving performance. This individual will be responsible for leading a team of high-performing professionals, providing guidance and coaching to ensure exceptional results.
Responsibilities
- Lead and manage a team of professionals to achieve exceptional results.
- Develop and implement strategies to improve team performance and productivity.
- Coach and mentor team members to enhance their skills and abilities.
- Collaborate with peers to solve complex problems and drive business outcomes.
- Communicate effectively with all levels of the organization to ensure alignment and success.
Qualifications
- College degree preferred.
- Minimum 2+ years of team leadership experience in a customer service or technical support environment.
- Demonstrated understanding of call center operations and customer service principles.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
