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Team Lead
hace 1 mes
We are seeking a highly skilled and experienced Team Manager to join our dynamic Managed Services team in Colombia. As a Team Manager, you will play a pivotal role in coordinating a hybrid virtual/local team of professional consultants, providing advanced functional support and expertise in Level 2 and 3 support on client accounts.
Key Responsibilities- Lead and coordinate a team of professional consultants, ensuring effective collaboration, resource allocation, and achievement of service delivery targets.
- Facilitate continuous learning within the team, providing guidance, mentoring, and ensuring skill development to enhance overall team performance.
- Lead the resolution of complex incidents and problems, contributing functional expertise and overseeing the team's efforts in troubleshooting and root cause analysis.
- Coordinate resources, prioritize tasks, and manage workloads to ensure the timely resolution of Level 2 and 3 support issues.
- Proven experience in a team lead or similar role within a Managed Services environment, aligned with SFIA competencies, and with a focus on Level 2 and 3 support across Microsoft Business Applications.
- Bachelor's degree in a relevant field; Master's degree is a plus.
- In-depth knowledge of various technologies and support tools relevant to Level 2 and 3 support.
- Relevant certifications in IT Service Management (ITIL) and specific technical areas are a plus.
We offer a career with growth opportunities in a dynamic, collaborative, and supportive organization. We also have a strong and ethical working culture. If you're passionate about delivering exceptional customer experiences and have a strong desire to lead a team, we encourage you to apply.
