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Team Lead

hace 1 mes

Bogotá, Bogotá D.E., Colombia sa A tiempo completo
About the Role

We are seeking a highly skilled and experienced Team Manager to join our dynamic Managed Services team in Colombia. As a Team Manager, you will play a pivotal role in coordinating a hybrid virtual/local team of professional consultants, ensuring the delivery of high-quality services to our clients.

Key Responsibilities
  • Lead and coordinate a team of professional consultants, ensuring effective collaboration, resource allocation, and achievement of service delivery targets.
  • Provide advanced functional support and expertise in Level 2 and 3 support on client accounts, serving as a Senior Consultant.
  • Facilitate continuous learning within the team, providing guidance, mentoring, and ensuring skill development to enhance overall team performance.
  • Lead the resolution of complex incidents and problems, contributing functional expertise and overseeing the team's efforts in troubleshooting and root cause analysis.
  • Coordinate resources, prioritize tasks, and manage workloads to ensure the timely resolution of Level 2 and 3 support issues.
Requirements
  • Proven experience in a team lead or similar role within a Managed Services environment, aligned with SFIA competencies, and with a focus on Level 2 and 3 support across Microsoft Business Applications.
  • Bachelor's degree in a relevant field; Master's degree is a plus.
  • In-depth knowledge of various technologies and support tools relevant to Level 2 and 3 support.
  • Relevant certifications in IT Service Management (ITIL) and specific technical areas are a plus.
  • Strong organizational skills with the ability to prioritize competing demand and self-manage time effectively.
  • Strong dedication to ensuring client satisfaction and delivering value to clients.
  • Passion for people and creating an environment that attracts and retains people with a strong desire to deliver exceptional customer experiences.
  • Strong enthusiasm for tackling complex challenges and finding unique solutions.
  • Proven ability to lead others through putting the needs of the team first.
  • Commitment to maintaining high service delivery standards.
  • Self-motivated and able to work autonomously and as a team member.
What We Offer

We offer a career with growth opportunities in a dynamic, collaborative, and supportive organization. We also have a strong and ethical working culture. If you're passionate about delivering exceptional customer experiences and have a strong desire to lead a team, we encourage you to apply for this exciting opportunity.