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Customer Support Team Lead

hace 1 mes

Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

About the Role:

We are seeking a skilled Customer Support Team Lead to join our team at Sezzle. As a key member of our customer support team, you will be responsible for leading a team of customer support specialists, providing guidance and support to ensure exceptional service delivery.

Responsibilities:

  1. Lead a team of customer support specialists, providing guidance and support to ensure exceptional service delivery.
  2. Assist in building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents.
  3. Oversee the resolution of customer inquiries through various channels.
  4. Foster a culture of empathy and excellence within the team, encouraging them to go above and beyond to ensure customer success.
  5. Collaborate with other teams to gather insights and feedback, driving continuous improvement in Sezzle's products and services.
  6. Act as a liaison between the Colombia customer support team and global leadership, communicating team performance and contributing to strategic decision-making.

Ideal Experience & Skills:

  1. Previous experience in a customer support leadership role in a fast-paced environment.
  2. Excellent communication and interpersonal skills, with fluency in written and spoken English and Spanish.
  3. Proven ability to manage multiple tasks effectively and prioritize team objectives.
  4. Strong problem-solving skills and a passion for delivering exceptional customer experiences.
  5. Bachelor's degree or equivalent experience in a related field.
  6. Familiarity with Zendesk, LiveAgent, or Jira is a plus.

Equal Employment Opportunity: Sezzle Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, or any other legally protected status.