Customer Relationship Development Associate
hace 2 semanas
About the Role
We are seeking a highly skilled Customer Relationship Development Associate to join our team in Colombia. This is an excellent opportunity for someone who wants to build long-term relationships with customers and help them achieve their business goals.
Responsibilities:
- Manage customer orders efficiently, ensuring timely delivery and resolution of any issues that may arise.
- Develop and maintain strong relationships with existing customers, identifying new opportunities for growth and expansion.
- Communicate effectively with customers through various channels, including phone, email, and instant messaging.
- Discuss TD SYNNEX's value-added services, such as the Reserve Program and Configuration Services, to enhance customer satisfaction and loyalty.
- Negotiate TD gross margin by utilizing up-selling and cross-selling opportunities.
- Liaise with internal departments and vendor field representatives to ensure seamless communication and collaboration.
- Stay up-to-date with market trends, competitive information, and pricing details to provide valuable insights to the team.
- Attend mandatory training sessions, seminars, and workshops to enhance skills and knowledge.
- Support other sales teams during periods of high demand or absenteeism.
- Act as a subject matter expert, providing guidance and leadership to junior colleagues.
Requirements:
- High school diploma; a college or university degree in Sales/Marketing is desirable.
- At least 3 years of experience in the industry or 5+ years of sales experience.
- Proven track record of achieving revenue and gross profit targets.
- Excellent communication, negotiation, and problem-solving skills.
- Knowledge of software, hardware, and networking products, as well as Windows, Office Suite applications, and CRM tools.
What We Offer:
- A competitive salary: COP 12,500,000 - COP 17,000,000 per month, depending on experience.
- An attractive benefits package, including elective benefits tailored to your lifestyle.
- Opportunities for career growth and professional development through formal programs and on-demand courses.
- A comprehensive Life Empowerment Assistance Program to boost your financial, physical, and mental well-being.
- A diverse and inclusive work environment that values every voice and promotes equitable growth and development opportunities.
- The chance to network with colleagues from around the world and participate in internal communities and activities that foster diversity and social responsibility.
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