Digital Customer Engagement Leader
hace 3 días
At CleverTap, we are on a mission to unlock limitless customer lifetime value for our clients. We are seeking an exceptional Digital Customer Engagement Leader to join our team in India.
The ideal candidate will have a strong background in customer success management, with a passion for digital marketing and analytics. As a Digital Customer Engagement Leader, you will be responsible for driving product adoption, developing intimate understanding of customers' businesses, and representing them as a trusted advisor. You will also collaborate with customers to develop and manage marketing campaigns focused on engagement and revenue goals.
We estimate the salary for this role to be around ₹12-18 lakhs per annum, based on industry standards and location.
About the Role:
- Drive product adoption to help customers achieve their business outcomes and realize value.
- Develop an intimate understanding of your customers' businesses through health checks and regular executive business reviews.
- Represent customers as a trusted advisor and advocate, conducting regular executive business reviews.
- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals.
- Liaison between customers and internal teams to ensure seamless communication.
- Handle customer concerns with confidence and empathy.
What We Are Looking For:
- Graduation in Computer Science, Information Technology, or related field.
- 6+ years of experience as a Customer Success Manager, preferably in marketing, agency, or consulting.
- Strong technical aptitude and project management skills.
- Flexibility to travel across India.
Measures of Success:
- NPS (Net Promoter Score)
- Retention rate
- Product adoption - breadth and depth
Why Join Us?
- Be part of a global growth stage startup.
- Work in a fast-paced, dynamic environment where your contribution matters.
- Innovate at scale, with learning opportunities.
About CleverTap:
CleverTap is a leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. We are trusted by over 2000 brands worldwide, including Domino's, Levis, Jio, and Tesco. Our platform is powered by TesseractDB, the world's first purpose-built database for customer engagement.
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