Brisbane Customer Engagement Specialist

hace 1 mes


Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

This is a remote position. Work Schedule: Monday to Friday, from 8am to 5pm (6:00 AM to 3:00 PM in Manila Time) Client Timezone: Brisbane, Australia

Job Overview

A thriving removal and body cleaning business in Brisbane is seeking a talented individual to play a crucial role in their continued success as a Sales and Customer Management Agent.

About the Role:

  • Engage with potential clients from various lead sources, showcasing our premium removal and body cleaning services with enthusiasm and expertise.
  • Transform inquiries into confirmed bookings, aiming to secure 5-10 new jobs each week.
  • Provide top-notch customer service by managing expectations, confirming appointments, and addressing any concerns promptly.
  • Conduct pre-move confirmation calls to ensure smooth operations and customer satisfaction.
  • Maintain meticulous records of all customer interactions and sales activities in our CRM system.
  • Collaborate closely with the business owner to refine sales strategies and enhance overall customer satisfaction.
  • Contribute innovative ideas to improve our sales process and customer experience.

Requirements:

  • Excellent verbal and written communication skills in English, with the ability to engage clients effectively over the phone.
  • Previous experience in sales or customer service roles, preferably in a service-based industry.
  • Strong self-motivation and ability to work independently in a remote setting.
  • Exceptional problem-solving skills and a talent for turning customer concerns into positive outcomes.
  • Proficiency in using customer relationship management (CRM) software and comfort with digital tools.
  • Ability to maintain a positive attitude while making multiple phone calls throughout the day.
  • Strong time management skills and capability to work full-time, 40 hours per week.
  • Adaptability and eagerness to grow with a rapidly expanding business.

Estimated Salary: $45,000 - $55,000 per year, depending on experience.

Benefits: HMO coverage for eligible locations, permanent work-from-home arrangement, immediate hiring, steady freelance job.



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