Brisbane Customer Engagement Specialist
hace 1 mes
This is a remote position. Work Schedule: Monday to Friday, from 8am to 5pm (6:00 AM to 3:00 PM in Manila Time) Client Timezone: Brisbane, Australia
Job Overview
A thriving removal and body cleaning business in Brisbane is seeking a talented individual to play a crucial role in their continued success as a Sales and Customer Management Agent.
About the Role:
- Engage with potential clients from various lead sources, showcasing our premium removal and body cleaning services with enthusiasm and expertise.
- Transform inquiries into confirmed bookings, aiming to secure 5-10 new jobs each week.
- Provide top-notch customer service by managing expectations, confirming appointments, and addressing any concerns promptly.
- Conduct pre-move confirmation calls to ensure smooth operations and customer satisfaction.
- Maintain meticulous records of all customer interactions and sales activities in our CRM system.
- Collaborate closely with the business owner to refine sales strategies and enhance overall customer satisfaction.
- Contribute innovative ideas to improve our sales process and customer experience.
Requirements:
- Excellent verbal and written communication skills in English, with the ability to engage clients effectively over the phone.
- Previous experience in sales or customer service roles, preferably in a service-based industry.
- Strong self-motivation and ability to work independently in a remote setting.
- Exceptional problem-solving skills and a talent for turning customer concerns into positive outcomes.
- Proficiency in using customer relationship management (CRM) software and comfort with digital tools.
- Ability to maintain a positive attitude while making multiple phone calls throughout the day.
- Strong time management skills and capability to work full-time, 40 hours per week.
- Adaptability and eagerness to grow with a rapidly expanding business.
Estimated Salary: $45,000 - $55,000 per year, depending on experience.
Benefits: HMO coverage for eligible locations, permanent work-from-home arrangement, immediate hiring, steady freelance job.
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