Customer Experience Specialist

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Hire Emerald A tiempo completo

**About the Role**

Hire Emerald is seeking a skilled Contract Service Delivery Representative to join our team. This position involves providing exceptional customer service to clients via phone, email, and chat.

Key Responsibilities:

  • Provide top-notch customer service to meet client expectations
  • Answer product and service-related questions
  • Solve customer problems and resolve complaints efficiently
  • Track customer interactions and offer constructive feedback to the team

Qualifications:

  • Bachelor's degree in business or a related field
  • Experience in a customer-facing role with strong communication skills (English C1)
  • Ability to work independently and as part of a collaborative team
  • Strong problem-solving skills and proficiency in Microsoft Office Suite

Estimated Salary:** $45,000 - $55,000 per annum

About Hire Emerald: We are a dynamic organization committed to delivering excellent services to our clients. As a Contract Service Delivery Representative, you will play a vital role in meeting our high standards of customer satisfaction.



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