Dedicated Customer Support Specialist
hace 2 semanas
Chef's Deal Restaurant Equipment Company, a leading provider of restaurant equipment in Downtown Nashville, is seeking a skilled and passionate Spanish-speaking customer service representative to join their team. Salary: $750 USD per month, approximately 3,321,360 COP, paid at the beginning of each month.
About Chef's DealChef's Deal Restaurant Equipment Company is a renowned company in the restaurant equipment industry, with a strong commitment to delivering exceptional customer service. Our team is dedicated to helping customers find the right equipment for their needs, and we're looking for a customer service representative who shares our passion for excellence.
Job DescriptionWe are seeking a highly motivated and organized customer service representative to join our team. As a customer service representative, you will be responsible for:
- Contacting Hispanic/US customers via telephone to handle customer service issues such as warranty claims.
- Taking calls during the week (days TBD) up to 40 hours working time.
- Contacting and engaging decision-makers, applying skills in communication, customer service, and problem-solving.
- Attending daily meetings.
- Fielding questions and overcoming specific objections raised by customers.
- Correcting customer information on record when necessary.
- Following up on customer service cases and keeping track on the system.
- Working with other team members to provide the highest level of customer service and meet team goals.
- Complying with and adhering to service policies, procedures, and company ethics.
To be successful in this role, you will need:
- A Bachelor's degree or an equivalent combination of education, training, and experience.
- Experience in customer service or sales in person or over the phone.
- An engaging, outgoing personality and passion for helping customers.
- The ability to communicate well with customers.
- Excellent analytical, decision-making, and organizational skills.
- Strong typing capabilities and PC proficiency.
- Native in Spanish and fluent in English.
This is a full-time contract position, with the opportunity to work remotely. We offer a competitive salary and benefits package, including:
- A monthly salary of $750 USD, approximately 3,321,360 COP.
- The opportunity to work with a dynamic and growing company.
- The chance to develop your skills and knowledge in customer service and sales.
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