Tipalti | Customer Support Engineer
hace 2 meses
We are seeking a skilled Customer Support Engineer to join our team at SD Solutions. This role will be responsible for providing exceptional support to our customers, ensuring their success post sales.
Key responsibilities include:
- Providing world-class service to customers and ensuring customer success post sales.
- Offering specialized support on both technical and product issues, as well as managing customer escalations.
- Leading and coordinating actions to resolve customer issues, collaborating with other teams as required.
- Serving as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap.
- Developing and contributing to the creation of knowledge articles in Tipalti's knowledge base.
Requirements for this position include:
- At least 2 years of experience in providing hands-on technical support at a SaaS company.
- A relevant academic degree demonstrating quantitative and analytical orientation (finance, accounting, technical).
- Strong communication skills, including written, verbal, and listening skills.
- Detail-oriented and well-organized.
- A growth mindset and a commitment to continuous learning.
- Strong creative thinking and problem-solving skills.
- Experience working with ticketing systems such as Zendesk or any ticketing system, and Salesforce.
- Experience with NetSuite / QuickBooks or other ERP systems, with knowledge of accounting being a plus.
- Experience with payment systems and/or working at a Fintech company is an advantage.
- Proven ability to read, debug, and understand HTML code, API calls, etc., is an advantage.
If you're a skilled Customer Support Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity.
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