Tipalti | Customer Support Engineer

hace 2 meses


Medellín, Antioquia, Colombia SD Solutions A tiempo completo

We are seeking a skilled Customer Support Engineer to join our team at SD Solutions. This role will be responsible for providing exceptional support to our customers, ensuring their success post sales.

Key responsibilities include:

  • Providing world-class service to customers and ensuring customer success post sales.
  • Offering specialized support on both technical and product issues, as well as managing customer escalations.
  • Leading and coordinating actions to resolve customer issues, collaborating with other teams as required.
  • Serving as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap.
  • Developing and contributing to the creation of knowledge articles in Tipalti's knowledge base.

Requirements for this position include:

  • At least 2 years of experience in providing hands-on technical support at a SaaS company.
  • A relevant academic degree demonstrating quantitative and analytical orientation (finance, accounting, technical).
  • Strong communication skills, including written, verbal, and listening skills.
  • Detail-oriented and well-organized.
  • A growth mindset and a commitment to continuous learning.
  • Strong creative thinking and problem-solving skills.
  • Experience working with ticketing systems such as Zendesk or any ticketing system, and Salesforce.
  • Experience with NetSuite / QuickBooks or other ERP systems, with knowledge of accounting being a plus.
  • Experience with payment systems and/or working at a Fintech company is an advantage.
  • Proven ability to read, debug, and understand HTML code, API calls, etc., is an advantage.

If you're a skilled Customer Support Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity.


  • Technical Support Manager

    hace 4 semanas


    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    The Technical Customer Support Team Lead supervises an assigned Customer Support Engineer team, responds to the most complex escalated technical customer issues, and collaborates with leadership on department initiatives. Who are Tipalti: Towards a Seamless Financial Operations Experience. Tipalti is one of the most exciting fintechs in the world, our Series...


  • Medellín, Antioquia, Colombia Tipalti A tiempo completo

    The Technical Customer Support Team Lead role at Tipalti involves supervising a team of engineers, resolving complex customer issues, and collaborating with leadership on department initiatives. Estimated salary for this position is $120,000-$150,000 per year, considering the fintech industry standards and the location.Company Overview:Tipalti is one of the...


  • Medellín, Antioquia, Colombia Tipalti A tiempo completo

    Company OverviewTipalti is a leading fintech company that empowers finance professionals to modernize the entire payables operation. With over $550 million in total funding and a valuation of over $8.3 billion, Tipalti has become one of the most valuable private fintech companies globally.We pride ourselves on our collaborative culture, high-quality product,...


  • Medellín, Antioquia, Colombia Tipalti A tiempo completo

    About Us">Tipalti is a leading fintech company that empowers finance professionals to lead by modernizing the entire payables operation. As one of the world's fastest-growing fintech companies, we are looking for a talented Sales Development Representative to join our established sales team and support our continued growth in the Fintech space.">The Role">We...


  • Medellín, Antioquia, Colombia Tipalti A tiempo completo

    Customer Onboarding ManagerWe are seeking a skilled Customer Onboarding Manager to spearhead the implementation of our rapidly growing cloud-based accounts payable automation solution.This role involves leading implementation projects with customers, ensuring a seamless experience and delivering exceptional service throughout their journey with Tipalti.You...


  • Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    OverviewSD Solutions is a global staffing company seeking a talented Customer Support Team Lead to join our fintech unicorn rocketship.We are looking for an experienced professional who can supervise an assigned Customer Support Engineer team, respond to complex escalated technical customer issues, and collaborate with leadership on department initiatives.


  • Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    About SD SolutionsSD Solutions is a global staffing partner working with innovative companies like Tipalti to find exceptional talent.We're currently looking for a Customer Support Specialist to join our team and contribute to the success of Tipalti's fintech unicorn rocketship.Job Description:The Customer Support Specialist will work directly with customers...


  • Medellín, Antioquia, Colombia Solvo Global A tiempo completo

    Job Title: Customer Support RepresentativeJob Description:We are seeking highly motivated and customer-oriented individuals to join our team at Solvo Global as Customer Support Representatives. This role is perfect for those who possess strong English-speaking skills and a passion for delivering exceptional customer support.Responsibilities:Respond to a...


  • Medellín, Antioquia, Colombia Superstaff A tiempo completo

    SuperStaff is a leading provider of customer support solutions, seeking an experienced Customer Support Specialist to join our team. Based in Medellin, Colombia, this role offers a unique opportunity to work with a dynamic company and contribute to the success of our pharmacy clients specializing in endocrinology products.Salary: We offer a competitive...


  • Medellín, Antioquia, Colombia Tipalti A tiempo completo

    About the RoleWe are seeking an experienced Senior Implementation Project Manager to lead the implementation of our cloud-based accounts payable automation solution, ensuring a seamless experience for our customers. Key Responsibilities:Lead and manage end-to-end customer onboarding projects, from initial consultation to successful project delivery.Deliver...


  • Medellín, Antioquia, Colombia Hos247 Llc A tiempo completo

    About HOS247 LLC">HOS247 LLC is a rapidly growing technology company that provides innovative hardware and software solutions to trucking companies in the USA and Canada. Our top-rated Electronic Logging Device (ELD) Logbook and Fleet Management system ensures transportation compliance, delivers superior visibility, safety, and productivity for commercial...


  • Medellín, Antioquia, Colombia DCLEGAL BUSINESS A tiempo completo

    Job DescriptionWe are seeking an experienced Customer Support Operations Team Lead to join our dynamic team at DCLEGAL BUSINESS. In this role, you will be responsible for managing and improving our global remote support operations.About the RoleThe ideal candidate will have 3-5 years of experience in managing customer support operations in a remote or global...


  • Medellín, Antioquia, Colombia Sd Solutions A tiempo completo

    Customer Support Engineer Job DescriptionWe are looking for a skilled Customer Support Engineer to join our team at Sd Solutions.About the Role:The successful candidate will be responsible for providing exceptional support to our customers, ensuring their success post-sales. This involves resolving technical and product-related issues, managing customer...


  • Medellín, Antioquia, Colombia WrightBIS - Business Software Solutions A tiempo completo

    Job DescriptionWe are seeking a highly experienced Customer Support Operations Manager to join our dynamic team at WrightBIS - Business Software Solutions. This full-time, remote position offers a competitive salary and opportunities for growth in a rapidly expanding eCommerce industry.About the RoleThe ideal candidate will have 3-5 years of experience...


  • Medellín, Antioquia, Colombia Recurly, Inc. A tiempo completo

    About Recurly, Inc., a leading subscription management platform provider, we empower businesses to harness the power of subscriptions and drive recurring revenue growth. With thousands of companies across 55 countries leveraging our platform, we've deployed billions of credit card transactions and enabled customers to recover nearly $1.2 billion in revenue...


  • Medellín, Antioquia, Colombia Sana Commerce A tiempo completo

    We're seeking a Customer Support Specialist to join our team at Sana Commerce. This role is perfect for individuals who thrive on delivering exceptional customer experiences and are passionate about helping others.Job Description:As a Customer Support Specialist, you'll play a crucial role in ensuring our users receive top-notch support. You'll interact with...


  • Medellín, Antioquia, Colombia Iqor A tiempo completo

    We are seeking a Multilingual Customer Support Specialist to join our team at iQor, a leading provider of customer engagement and technology-enabled BPO solutions. Key Highlights:A competitive salary of $25,250 per month (based on 45 hours/week)Bonus for compliance with metrics: up to 10% of the monthly salaryAbout the Role:As a Bilingual Customer Service...


  • Medellín, Antioquia, Colombia Neostella A tiempo completo

    Company OverviewWe are Neostella, a customer-centric company that leverages cutting-edge technologies to deliver innovative solutions tailored to our clients' unique business needs. Our portfolio includes Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration.Estimated...

  • Support Engineer

    hace 6 días


    Medellín, Antioquia, Colombia Sombra A tiempo completo

    About SombraSombra is a leading organization that utilizes modern DevOps and cloud technologies to ensure system stability and prioritize continuous improvement efforts.Salary: $80,000 - $100,000 per year, depending on location and experience.Job DescriptionWe are seeking a highly skilled Support Engineer to partner across operational and development groups...


  • Medellín, Antioquia, Colombia Dclegal Business A tiempo completo

    Job SummaryWe are seeking a highly skilled Global Customer Support Operations Lead to join our team at Dclegal Business. This role involves overseeing the customer support operations, improving processes, and ensuring exceptional customer satisfaction.About UsDclegal Business is a global eCommerce company providing software solutions and delivering...