Tech Support Expert for Salesforce Platform
hace 18 horas
Roca Alliances S.A is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships that drive business success.
Job OverviewWe are seeking a Tech Support Expert for our Salesforce platform to provide technical support and assistance to end-users. The ideal candidate will troubleshoot issues, manage user requests, and ensure data accuracy and system functionality.
Responsibilities- Provide first-line support to users by diagnosing and resolving Salesforce issues.
- Manage user accounts, permissions, and security settings within Salesforce.
- Identify and escalate complex technical issues to the development team when necessary.
- Conduct data quality audits and perform regular maintenance tasks to ensure data integrity.
- Collaborate with stakeholders to understand their needs and improve user experience on the platform.
- Stay informed on new Salesforce features and provide training and documentation to users as needed.
To be successful in this role, you will need:
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- 3+ years of experience in a Salesforce support or analyst role, preferably in a fast-paced environment.
- Strong understanding of Salesforce functionality, features, and best practices.
- Proficiency in Salesforce administration tasks, including user management, data import/export, and report generation.
- Excellent analytical and troubleshooting skills with the ability to identify and resolve issues efficiently.
- Strong verbal and written communication skills to effectively interact with end-users and translate technical information to non-technical audiences.
- Ability to work collaboratively in a team environment and provide outstanding customer service.
We offer a competitive salary in Colombian pesos (COP), private medical insurance, continuous training and mentoring, and the opportunity to work with a leading global IT company. This is an excellent opportunity to advance your career and contribute to the success of our clients. If you meet the requirements, we'd love to start a conversation with you.
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