Tech Support Expert for Salesforce Platform

hace 18 horas


Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completo
About Roca Alliances S.A

Roca Alliances S.A is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships that drive business success.

Job Overview

We are seeking a Tech Support Expert for our Salesforce platform to provide technical support and assistance to end-users. The ideal candidate will troubleshoot issues, manage user requests, and ensure data accuracy and system functionality.

Responsibilities
  • Provide first-line support to users by diagnosing and resolving Salesforce issues.
  • Manage user accounts, permissions, and security settings within Salesforce.
  • Identify and escalate complex technical issues to the development team when necessary.
  • Conduct data quality audits and perform regular maintenance tasks to ensure data integrity.
  • Collaborate with stakeholders to understand their needs and improve user experience on the platform.
  • Stay informed on new Salesforce features and provide training and documentation to users as needed.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
  • 3+ years of experience in a Salesforce support or analyst role, preferably in a fast-paced environment.
  • Strong understanding of Salesforce functionality, features, and best practices.
  • Proficiency in Salesforce administration tasks, including user management, data import/export, and report generation.
  • Excellent analytical and troubleshooting skills with the ability to identify and resolve issues efficiently.
  • Strong verbal and written communication skills to effectively interact with end-users and translate technical information to non-technical audiences.
  • Ability to work collaboratively in a team environment and provide outstanding customer service.
Benefits

We offer a competitive salary in Colombian pesos (COP), private medical insurance, continuous training and mentoring, and the opportunity to work with a leading global IT company. This is an excellent opportunity to advance your career and contribute to the success of our clients. If you meet the requirements, we'd love to start a conversation with you.



  • Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completo

    Roca Alliances S.A. is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies.We provide tailored hiring solutions, ensuring the perfect match for each role.Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment.Committed to excellence, we build long-lasting partnerships...


  • Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completo

    Roca Alliances S.A is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies.We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment.Committed to excellence, we build long-lasting partnerships...

  • Salesforce Developer

    hace 4 semanas


    Medellín, Antioquia, Colombia Sombra A tiempo completo

    Middle Salesforce Engineer - Position OverviewAbout SombraSombra is a leading fintech company that creates and maintains banking platforms for clients in the financial industry. Our team of experts works with cutting-edge technology to deliver innovative solutions.Job DescriptionWe are seeking an experienced Salesforce Developer - Banking Platform Specialist...


  • Medellín, Antioquia, Colombia Lean Tech A tiempo completo

    Job Title: Technical Support Engineer for Web ApplicationsAbout Lean Tech:We are a rapidly expanding technology company based in Medell'n, Colombia. Our expertise lies in software development and IT services for various industries such as entertainment, finance, and logistics. We offer a dynamic work environment with numerous opportunities for career...


  • Medellín, Antioquia, Colombia elev8 A tiempo completo

    Job Title: Salesforce Technical SpecialistWe are seeking a detail-oriented and ambitious Salesforce Technical Specialist to become our in-house subject-matter expert on everything Salesforce related. You'll work in close collaboration with our CEO, Sales Operations, and Client Services team to take elev8 to the next phase of hyper...


  • Medellín, Antioquia, Colombia TechMagic A tiempo completo

    **Salesforce Development Role**We are looking for a skilled Salesforce developer with 4+ years of experience to join our team at TechMagic. Our client is a company that specializes in offering consulting and implementation solutions for Salesforce, a cloud-based CRM platform. They focus on assisting businesses in maximizing the effectiveness of Salesforce...


  • Medellín, Antioquia, Colombia Verndale A tiempo completo

    About the RoleThe Salesforce Solution Consultant will drive solution architecture in sales pursuits, be a trusted client advisor, and ensure consistent delivery for clients in the Salesforce space. As a key member of our team, you will serve as a subject matter expert in Salesforce and be responsible for client delivery, proposals, new business...


  • Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completo

    Job OverviewWe are seeking a skilled Salesforce Architect to join our team at Roca Alliances S.A. as a Salesforce Product Development Expert. This role involves managing the technical aspects of the Salesforce solution, collaborating with cross-functional teams, and providing expertise to ensure successful implementation and adoption of new capabilities and...

  • Senior Business Analyst

    hace 18 horas


    Medellín, Antioquia, Colombia Third Way Health, Inc. A tiempo completo

    Company Overview:Third Way Health, Inc. is a leading healthcare technology company that helps medical practices improve the patient experience and reduce administrative burdens. Our team is passionate about supporting independent physicians and providing patients with a better healthcare experience.About the Position:We are seeking a full-time Senior...

  • Salesforce Developer

    hace 2 meses


    Medellín, Antioquia, Colombia VRP Consulting A tiempo completo

    Job Title: Salesforce DeveloperVRP Consulting is seeking a skilled Salesforce Developer to join our team as a Platinum Salesforce Partner. As a Salesforce Developer, you will be responsible for configuring and automating processes with Salesforce flow and process builder, developing and deploying Salesforce platform solutions, and managing custom solutions...


  • Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completo

    Roca Alliances S.A. is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies worldwide.Our deep understanding of industry trends allows us to conduct targeted and efficient recruitment solutions.We provide tailored hiring services, ensuring the perfect match for each role.This time, we are partnering with a...


  • Medellín, Antioquia, Colombia VRP Consulting A tiempo completo

    About the Role:VRP Consulting is seeking a skilled Salesforce Developer to join our team. As a platinum Salesforce Partner, we provide best solutions for various companies across the globe. In this role, you will be responsible for configuring and automating processes with Salesforce flow and process builder, developing and deploying Salesforce platform,...


  • Medellín, Antioquia, Colombia Third Way Health A tiempo completo

    At Third Way Health, we're committed to enhancing the patient experience while reducing administrative burdens on medical practice owners. Our team uses a leading patient engagement platform and a world-class team of service representatives to deliver exceptional care. We're seeking a full-time Salesforce Analyst to join our team in Medellín, Colombia. The...


  • Medellín, Antioquia, Colombia Endava A tiempo completo

    Job Title: Senior Cloud Platform Developer ExpertWe are seeking an experienced Senior Cloud Platform Developer Expert to join our team at Endava. In this role, you will be responsible for designing, coding, testing, and deploying Dynamics 365 application modules that meet Architecture Blueprint specifications.Responsibilities:Design, code, test, and deploy...


  • Medellín, Antioquia, Colombia elev8 A tiempo completo

    We are seeking a detail-oriented and ambitious Salesforce Admin to take our company to the next phase of hyper growth.As a Salesforce Technical Lead, you will work in close collaboration with our CEO, Sales Operations and Clients Services team to develop a comprehensive understanding of our processes and systems.Key responsibilities include configuring,...


  • Medellín, Antioquia, Colombia Lean Tech A tiempo completo

    OverviewLean Tech is a rapidly expanding organization that excels in software development and IT services for various sectors. We have a strong network within the entertainment, financial, and logistics industries.


  • Medellín, Antioquia, Colombia Verndale A tiempo completo

    About the Role: We are seeking a talented Salesforce Integration Solutions Designer to join our team. This role will involve designing and implementing customized solutions primarily on the Salesforce platform, as well as focusing on system integrations using Mulesoft and other middleware solutions.Main Responsibilities: Designing scalable, maintainable, and...


  • Medellín, Antioquia, Colombia CI&T A tiempo completo

    We are CI&T, a leading tech transformation specialist with 30 years of experience and a global presence. We empower large companies to navigate technological changes by combining AI with human expertise.Our mission is to deliver impactful solutions that drive business growth. To achieve this, we seek an experienced Fullstack Developer to join our team.About...


  • Medellín, Antioquia, Colombia Roca Alliances S.A.S A tiempo completo

    Overview of the Position:Roca Alliances S.A.S is seeking an experienced Salesforce System Architect to join our team. The ideal candidate will have a strong understanding of Salesforce functionality and best practices, as well as the ability to design and implement scalable solutions to meet the needs of our organization.The Salesforce System Architect will...


  • Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completo

    Job DescriptionRoca Alliances S.A. is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies.We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment.Committed to excellence, we build...