Billing Operations Manager for the Americas

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

Job Title

Manager of Billing Operations in the Americas

Position Type: Manager
Location: Hybrid

About the Department:

The primary goal is to oversee the Billing Operations team across the Americas, ensuring the smooth execution of customer billing processes.

Key Responsibilities:

  • Lead, inspire, and develop a team of 9 billing analysts.
  • Enhance collaboration with adjacent departments, support teams, and clients.
  • Oversee the monthly billing cycle, including closing and reporting tasks.
  • Address inquiries and escalations from both internal and external customers.

In this Role, You Will:

  • Supervise and guide the operational Billing team for the Americas region.
  • Collaborate with other team leaders to achieve positive Key Performance Indicators aligned with Service Level Agreements.
  • Act as a business partner for management and internal departments, offering support and advice on all billing-related matters.
  • Drive and contribute to the enhancement of operational billing processes.
  • Engage in local and international projects.

Ideal Candidate Profile:

  • At least 4 years of experience in a managerial capacity.
  • Bilingual in English.
  • Demonstrates leadership by example, with a commitment to mastering departmental activities and achieving exceptional results.
  • Possesses strong communication, conflict resolution, and team development skills.

What We Offer:

  • Competitive compensation, individual and company performance bonuses, paid vacation and holidays, health insurance, and other attractive benefits.
  • Flexible hybrid work arrangement.
  • Opportunities for professional growth through online learning platforms that enhance both technical and soft skills.
  • A diverse and inclusive work environment within one of the leading travel technology companies, contributing to a role that influences millions of travelers worldwide.


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