Billing Operations Manager for the Americas
hace 2 semanas
Job Title
Manager of Billing Operations in the AmericasPosition Type: Manager
Location: Hybrid
About the Department:
The primary goal is to oversee the Billing Operations team across the Americas, ensuring the smooth execution of customer billing processes.
Key Responsibilities:
- Lead, inspire, and develop a team of 9 billing analysts.
- Enhance collaboration with adjacent departments, support teams, and clients.
- Oversee the monthly billing cycle, including closing and reporting tasks.
- Address inquiries and escalations from both internal and external customers.
In this Role, You Will:
- Supervise and guide the operational Billing team for the Americas region.
- Collaborate with other team leaders to achieve positive Key Performance Indicators aligned with Service Level Agreements.
- Act as a business partner for management and internal departments, offering support and advice on all billing-related matters.
- Drive and contribute to the enhancement of operational billing processes.
- Engage in local and international projects.
Ideal Candidate Profile:
- At least 4 years of experience in a managerial capacity.
- Bilingual in English.
- Demonstrates leadership by example, with a commitment to mastering departmental activities and achieving exceptional results.
- Possesses strong communication, conflict resolution, and team development skills.
What We Offer:
- Competitive compensation, individual and company performance bonuses, paid vacation and holidays, health insurance, and other attractive benefits.
- Flexible hybrid work arrangement.
- Opportunities for professional growth through online learning platforms that enhance both technical and soft skills.
- A diverse and inclusive work environment within one of the leading travel technology companies, contributing to a role that influences millions of travelers worldwide.
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