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Billing Operations Manager for the Americas

hace 2 meses


Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

Job Title

Manager of Billing Processes in the Americas

Position Type: Manager
Location: Hybrid

About the Department:

The primary focus is to oversee the Billing Operations team across the Americas, ensuring seamless customer billing workflows.

Key Responsibilities:

  • Lead, inspire, and develop a team of 9 billing analysts.
  • Enhance collaboration with adjacent departments, clients, and stakeholders.
  • Oversee the monthly billing cycle, including closing and reporting tasks.
  • Address and resolve internal and external customer inquiries and escalations.

In this role, you will:

  • Direct and assess the operational Billing team for the Americas region.
  • Collaborate with fellow team leaders to achieve positive Key Performance Indicators aligned with established Service Level Agreements.
  • Act as a strategic partner for management and internal departments, offering guidance on all billing-related matters.
  • Drive improvements and provide insights on the evolution of billing processes.
  • Engage in local and international projects with enthusiasm.

Ideal Candidate Profile:

  • At least 4 years of experience in a managerial capacity.
  • Bilingual in English.
  • Exemplifies leadership and is committed to mastering departmental activities.
  • Possesses strong communication, conflict resolution, and team development abilities.

What We Offer:

  • Competitive salary, individual and company performance bonuses, paid vacation, health insurance, and other attractive benefits.
  • Flexible hybrid work arrangement.
  • Opportunities for professional growth through online learning platforms that enhance both technical and soft skills.
  • A diverse and inclusive workplace within one of the leading travel technology firms, contributing to the experiences of millions of travelers worldwide.