Technical Specialist Cx- Bogotá
hace 4 semanas
Job Title: Technical Analyst Cx- Bogotá
About the Role:
At Gp Strategies Corporation, we are seeking a skilled Technical Analyst to join our Customer Experience department. In this role, you will be responsible for providing technical support and ensuring the stability and proper functioning of digital tools for the after-sales area of our dealerships.
Main Responsibilities:
• Ensure the stability and operation of digital tools for the development of dealer activities in the after-sales area.
• Identify opportunities for improvement within the digital tools to increase customer satisfaction.
• Provide preventive and corrective support to ensure the optimal functioning of digital tools.
• Develop integrations using web services, ensuring minimum performance compliance.
• Analyze data to identify opportunities for improvement and provide recommendations.
Requirements:
Junior profile with a degree in Engineering or a related field.
Proactive and able to work in a team environment.
Intermediate to advanced level of English proficiency.
Key skills include problem-solving, attention to detail, and commercial skills.
About Us:
Gp Strategies Corporation is a leading provider of customer experience solutions. We are committed to delivering high-quality services and products that meet the needs of our customers.
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