Key Account Liaison Specialist

hace 1 mes


Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completo

**About the Role**

Hire Horatio Cx is looking for a highly skilled Key Account Liaison Specialist to join our team. As a Senior Associate, you will play a crucial role in providing end-to-end support to our clients by resolving complex issues quickly and efficiently.

**Responsibilities**

  • Provide exceptional customer service to clients and stakeholders by guaranteeing an outstanding experience and solution to any issue that may arise.
  • Troubleshoot questions, issues, or complaints quickly and efficiently.
  • Receive and analyze client complaints or concerns to determine their root cause.
  • Collaborate with internal teams to investigate and resolve client issues.
  • Serve as a mediator between clients and different departments within the organization.

**Requirements**

We are looking for someone with 1-3 years of Customer Service experience in a BPO environment. You should have advanced near-native English proficiency, solid oral and written communication skills, and experience working with Jira (preferred). Additionally, you should be able to multitask under pressure, be self-reliant and adaptable, and have a personal touch in your approach.

**What We Offer**

We offer a competitive salary of $65,000 - $80,000 per year, depending on experience, plus benefits such as medical, dental, and vision insurance, and a generous PTO policy. If you are a motivated and customer-focused individual who is looking for a challenging role, please apply today.



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