Technical Support Specialist

hace 6 días

Bogotá, Bogotá D.E., Colombia GP Strategies A tiempo completo

GP Strategies Corporation is a leading provider of innovative learning and development solutions.

We help organizations transform through their people and achieve meaningful change by delivering award-winning consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

Our global experience has taught us that relationships, business, work, innovation, strategy, and transformation are all about people. GP Strategies is committed to our people – an extensive global network of learning experts.

The role of the Technical Support Specialist is to provide technical support to the network of authorized service providers. The main objective is to ensure timely resolution of complex technical issues.

A strong profile with experience in practical diagnostic work is highly desirable.

Main Activities:

  • Respond to technical requests from authorized service providers received through our online system.
  • Keep the online system up to date
  • Maintain response times within brand parameters.
  • Escalate difficult-to-solve cases promptly to prevent user risk or legal implications.
  • Participate actively in technical meetings.
  • Manage the training center's diagnostic equipment.
  • Suggest cost-effective repairs while maintaining quality standards.

Key Skills:

  • Ability to work methodically and efficiently
  • Self-management skills
  • Up-to-date technical knowledge
  • Responsibility
  • Effective client communication
  • Professional interaction
  • Ability to work under pressure
  • Proactivity
  • Clear technical and social communication
  • Bilingual proficiency in English and Portuguese

We value diversity at GP Strategies and foster a culture of performance, respect, fairness, and collaboration to achieve our goals. We support our employees regardless of background, location, or perspective.

As an Equal Opportunity Employer, we commit to considering all qualified applicants without bias. Our commitment includes equal opportunities for employment regardless of race, color, religion, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Estimated Salary: $40,000 - $60,000 per year, depending on experience and qualifications.

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