Customer Experience Specialist Lead
hace 1 semana
We are seeking a skilled Customer Experience Specialist proficient in French to join our dynamic team at Hire Horatio CX.
Salary: $45,000 - $60,000 per year
Job DescriptionThis is an on-site position in Bogota. In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chat, email, and phone.
- Provide exceptional customer service in French and English, assisting with orders, account setup, and general inquiries.
- Liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues.
- Interface with external shipping partners regarding tracking and customs clearance.
- Evaluate and resolve customer disputes in accordance with company policies, including commissions, missing or damaged items, and reviews.
- Identify and escalate issues beyond your scope to the appropriate department.
- Utilize internal tools and resources to provide accurate and timely information.
To succeed in this role, you must have:
- Fluent or proficient in French, with proficiency in English.
- Excellent verbal and written communication abilities across multiple channels.
- Previous experience in a customer-facing role is preferred.
- Comfortable using CRM systems and other customer service software.
- Strong analytical skills with the ability to handle complex issues.
- Ability to work flexible hours to accommodate customers' local business hours.
- Collaborative mindset with the ability to work effectively in a team-oriented environment.
- High school diploma or equivalent.
We offer:
- Free Meals: Complimentary lunch and dinner prepared by professional chefs.
- Fitness Center: Access to a fully-equipped gym with various exercise classes.
- Health Services: On-site therapists and nurses are available for your well-being.
- Professional Growth: Opportunities for advancement and professional development.
- Collaborative Environment: Work with a diverse and inclusive team committed to excellence.
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