Field Service Coordinator

hace 2 días


Bogotá, Bogotá D.E., Colombia Superior Contracting & Maintenance A tiempo completo
Job Overview

We are seeking a skilled Field Service Coordinator to join our team at Superior Contracting & Maintenance. This role involves coordinating daily scheduling buckets, dispatching technicians for maintenance and construction services work orders, and ensuring effective communication between clients and internal teams.

Responsibilities
  1. Schedule emergency and non-emergency work orders efficiently.
  2. Coordinate and dispatch technicians for maintenance and construction services work orders, optimizing technician routes to maximize productivity and customer satisfaction.
  3. Manage emergency work orders and rescheduling as required, adjusting schedules and resources accordingly.
  4. Maintain accurate and up-to-date records of all dispatch activities such as contact attempts and/or issues with tenants or technicians on all work orders.
  5. Provide direct updates to clients via email and/or service provider portals.
  6. Liaison with other departments, such as Account Management and Vendor Management, to support overall operational efficiency and effectiveness.
  7. Provide feedback on/from field technicians to Vendor Management to help refine processes and improve service delivery.
  8. Participate in regular weekly team meetings and monthly company meetings to stay informed of company policies, procedures, and operational changes.
Requirements
  • Proven experience in customer service or a similar role with a strong focus on calling.
  • Excellent communication skills, both verbal and written.
  • Outstanding organizational and multi-tasking abilities.
  • Ability to take direction and implement action and/or solutions.
  • Problem-solving attitude with attention to detail.
  • Fast typing with experience in data entry.
  • Experience with skilled labor trades and dispatching is a plus.
  • Proficient in English (oral and written).
Benefits
  1. Estimated salary: $50,000 - $65,000 per annum, depending on experience.
  2. Competitive bonus structure based on performance.
  3. Ongoing training and professional development opportunities.
  4. A supportive and collaborative work environment.
  5. Opportunities for advancement in a fast-growing company.


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