Field Service Coordinator
hace 2 días
We are seeking a skilled Field Service Coordinator to join our team at Superior Contracting & Maintenance. This role involves coordinating daily scheduling buckets, dispatching technicians for maintenance and construction services work orders, and ensuring effective communication between clients and internal teams.
Responsibilities- Schedule emergency and non-emergency work orders efficiently.
- Coordinate and dispatch technicians for maintenance and construction services work orders, optimizing technician routes to maximize productivity and customer satisfaction.
- Manage emergency work orders and rescheduling as required, adjusting schedules and resources accordingly.
- Maintain accurate and up-to-date records of all dispatch activities such as contact attempts and/or issues with tenants or technicians on all work orders.
- Provide direct updates to clients via email and/or service provider portals.
- Liaison with other departments, such as Account Management and Vendor Management, to support overall operational efficiency and effectiveness.
- Provide feedback on/from field technicians to Vendor Management to help refine processes and improve service delivery.
- Participate in regular weekly team meetings and monthly company meetings to stay informed of company policies, procedures, and operational changes.
- Proven experience in customer service or a similar role with a strong focus on calling.
- Excellent communication skills, both verbal and written.
- Outstanding organizational and multi-tasking abilities.
- Ability to take direction and implement action and/or solutions.
- Problem-solving attitude with attention to detail.
- Fast typing with experience in data entry.
- Experience with skilled labor trades and dispatching is a plus.
- Proficient in English (oral and written).
- Estimated salary: $50,000 - $65,000 per annum, depending on experience.
- Competitive bonus structure based on performance.
- Ongoing training and professional development opportunities.
- A supportive and collaborative work environment.
- Opportunities for advancement in a fast-growing company.
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