Service Operations Coordinator

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Oilandgas.Org A tiempo completo
About the Role

This position reports to a Service Manager and is primarily accountable for coordinating service work done at site, ensuring compliance with ABB's and customer guidelines.

Key Responsibilities:
  • Act as a single point of contact for customers during service job execution.
  • Showcase expertise by leading responsive support coordination to exceed customer expectations/experience.
  • Assess gaps in service delivery, contract execution, and customer focus, working with engineers and operations managers to mitigate identified issues.
  • Track completion of service visits and ensure all documentation is completed in a timely manner.
  • Maintain and monitor competency and certification database.
  • Collaborate with other coordinators to allocate Field Service Engineers resources, maximizing completion of customer service requests and contract delivery.
Requirements

You will be immersed in resource management, planning, and handling of tools such as project management in major projects in the Colombian market. The role requires 3 years of experience in coordination and/or supervision for projects in the field service area.

Possess an enhanced knowledge of the service market in the industrial sector, Oil & Gas, or heavy industry (petrochemical, production, or related). PMI certification, advanced Office, SAP, ERPs, or ATS are also required.

You must be passionate about strategic leadership, interpersonal communication, customer orientation, teamwork, organization, and planning. A degree in electrical engineering, electronics, mechanical, industrial, mechatronics, electromechanical, or related careers is necessary.

Proficiency in English at an advanced level is required.

Estimate Salary: $60,000 - $80,000 per annum

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