Customer Service Operations Coordinator

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Softwareone Deutschland Gmbh A tiempo completo

About Softwareone Deutschland Gmbh

At Softwareone Deutschland Gmbh, we believe in empowering our employees to deliver exceptional customer service. As a leading provider of end-to-end software and cloud technology solutions, we understand the importance of teamwork, leadership, and continuous improvement.

The Role

We are seeking an experienced Customer Service Operations Coordinator to join our team. In this role, you will be responsible for coordinating the work team to ensure efficient service delivery, ensuring committed service levels are met consistently, and fostering a positive and productive work environment within the team.

Key Responsibilities

  • Coordinate the work team to ensure efficient service delivery
  • Ensure the committed service levels are met consistently
  • Foster a positive and productive work environment within the team
  • Generate service reports and statistics for tracking performance
  • Manage incident resolution and maintain service quality
  • Lead the implementation of contracted services, ensuring smooth execution
  • Oversee the stable operation of services and/or projects assigned to the team

Required Skills and Qualifications

  • Proficiency in Office programs: Word, Excel, PowerPoint, as well as Internet and Intranet navigation
  • Knowledge of ITSM tools, IT asset inventories, and telephone systems
  • Certification: ITIL Foundation 4
  • Leadership, teamwork, communication, conflict resolution, negotiation

Benefits

  • Supportive culture: A work environment where we value what truly matters, fostering recognition and motivation
  • Personalized development: Opportunity to develop your potential in a personalized way, aligned with your objectives within the role
  • Health policy: Health coverage for you, with preferential rates for your family
  • Economic incentive program: Reward for employee referrals for active positions within the company

Salary

€60,000 - €80,000 per year, depending on experience



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