Customer Service Coordinator

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Superior Contracting & Maintenance A tiempo completo

Superior Contracting & Maintenance is a leading construction company dedicated to delivering exceptional services to property management companies.

About the Role

We are seeking a highly organized and customer-focused individual to fill our Dispatch role, responsible for managing daily scheduling buckets and coordinating service requests.

The ideal candidate will have excellent organizational skills, precision in handling administrative duties, and strong customer service capabilities.

Key Responsibilities:
  1. Schedule emergency and non-emergency work orders efficiently
  2. Coordinate and dispatch technicians for maintenance and construction services work orders, optimizing routes to maximize productivity and customer satisfaction
  3. Manage emergency work orders and rescheduling as required, adjusting schedules and resources accordingly
  4. Maintain accurate and up-to-date records of all dispatch activities
  5. Provide direct updates to clients via email or service provider portals
  6. Liaise with other departments to support overall operational efficiency and effectiveness
Requirements:
  • Proven experience in customer service or a similar role with a strong focus on calling
  • Excellent communication skills, both verbal and written
  • Outstanding organizational and multi-tasking abilities
  • Ability to take direction and implement action and/or solutions
  • Problem-solving attitude with attention to detail
Benefits:
  • Competitive salary: $45,000 - $65,000 per year
  • Comprehensive training and professional development opportunities
  • A supportive and collaborative work environment
  • Opportunities for advancement in a fast-growing company

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