Empleos actuales relacionados con Technical Support Engineer for Software Solutions - Bogotá, Bogotá D.E. - Motorola Solutions

  • Senior Software Engineer

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Software Engineer to join our team at Quorum Software. As a key member of our Engineering organization, you will be responsible for developing and maintaining new and existing functionality of our SaaS business application for the energy sector.Key ResponsibilitiesProvide technical leadership and...

  • Technical Support Consultant

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

    Position Overview The Customer Success Engineer (CSE) plays a vital role in fostering strong relationships with both new and existing clients. This position involves managing the onboarding process for clients utilizing our software, delivering best practices, and providing both technical and customer support, along with user training on the...

  • Technical Support Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    About Coupa SoftwareCoupa Software is a leading provider of spend management solutions, dedicated to helping businesses unlock their full potential and do well while doing good. Our mission is to empower customers to make informed decisions and drive growth through innovative technology and collaborative partnerships.Job Title: Technical Support ManagerWe...

  • Senior Technical Support Engineer

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Radware A tiempo completo

    Job Title: Senior Technical Support EngineerThe Senior Technical Support Engineer serves as the highest level of support and lead technical escalation resource for Radware, providing expert support to internal departments.Key Responsibilities:Receive day-to-day instructions on outgoing cases and assignments.Demonstrate good judgment to select the best...

  • Technical Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Quorum Software. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring their issues are resolved promptly and efficiently.Key Responsibilities:Provide technical...

  • Technical Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia GlobalLogic A tiempo completo

    Job Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at GlobalLogic. As a Technical Support Engineer, you will be responsible for providing technical support and troubleshooting for our clients' complex system problems.Key Responsibilities:Provide technical support and troubleshooting for complex...

  • Senior Technical Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Radware A tiempo completo

    Job Title: Senior Technical Support EngineerThe Senior Technical Support Engineer serves as the highest level of support and lead technical escalation resource for Radware, providing expert support to internal departments.Key Responsibilities:Receive day-to-day instructions on outgoing cases and assignments.Demonstrate good judgment to select the best...

  • Expert Software Support Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

    Company OverviewQuorum Software is a rapidly growing company and industry leader in oil & gas transformation. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration.SalaryOur estimated salary for this position is $80,000 per annum, depending on skills and experience.Job DescriptionWe are...

  • Technical Support Specialist

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

    OverviewThis is an exciting opportunity to join Quorum Software's team of experts in providing technical support and solutions to the energy industry. As a member of our team, you will be responsible for troubleshooting, triaging, and testing software applications, ensuring timely and effective solutions to complex business problems.ResponsibilitiesTriage...

  • Technical Support Engineer

    hace 3 días

    Bogotá, Bogotá D.E., Colombia GlobalLogic A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at GlobalLogic. As a Technical Support Engineer, you will be responsible for providing technical support and assistance to customers, troubleshooting complex system problems, and implementing hardware and software upgrades.Key ResponsibilitiesProvide technical support and...

  • Technical Support Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    About the RoleCoupa Software is seeking a highly skilled Technical Support Manager to oversee the day-to-day support operations of our technical support team. As a key member of our global support organization, you will be responsible for ensuring the success of this function and reporting to our Director, Technical Support.Key ResponsibilitiesBuild and...

  • Technical Support Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Werfenlife SA. A tiempo completo

    Job SummaryWerfenlife SA is seeking a highly skilled Technical Support Manager to lead the implementation and execution of regulatory and quality plans. The successful candidate will be responsible for providing third-level support to distributors, setting up educational programs, and developing training programs for the engineering team.Key...

  • Technical Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

    Job SummaryQuorum Software is seeking a highly skilled Technical Support Specialist to join our team in Bogota, Colombia. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring their software applications are running smoothly and efficiently. Key ResponsibilitiesProvide Energy Components (EC)...

  • Technical Support Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia GSB Solutions A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at GSB Solutions. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesOn-site IT Support: Provide expert technical support for our clients' IT infrastructure, including inventory...

  • Principal Technical Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia CommScope Inc. A tiempo completo

    Job Title: Principal Technical Support EngineerIn today's fast-paced world, effective communication is crucial for success. At CommScope Inc., we're committed to delivering cutting-edge connectivity solutions that empower our customers to achieve their goals.We're seeking a highly skilled Principal Technical Support Engineer to join our team. As a key member...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Quorum Business Solutions A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Quorum Software. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, troubleshooting and resolving technical issues, and collaborating with cross-functional teams to deliver high-quality solutions.Key...

  • Customer Success Engineer

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

    OverviewThe Customer Success Engineer position at Quorum Software is a key role in ensuring the success of our customers. As a Customer Success Engineer, you will be responsible for building relationships with new and existing customers, providing technical support, and ensuring that our customers are getting the most out of our...

  • Principal Technical Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia CommScope Inc. A tiempo completo

    Job Title: Principal Technical Support EngineerCommScope Inc. is seeking a highly skilled Principal Technical Support Engineer to join our team. As a key member of our Customer Support and Services (CSS) team, you will be responsible for providing technical support to our customers and internal engineering teams.Key Responsibilities:Provide prompt and...

  • Principal Technical Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia CommScope A tiempo completo

    Job Title: Principal Technical Support EngineerCommScope is seeking a highly skilled Principal Technical Support Engineer to join our team. As a key member of our Customer Support and Services (CSS) team, you will be responsible for providing technical support to our customers and internal engineering teams.Key Responsibilities:Provide prompt and effective...

  • Senior Software Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Rockwell Automation A tiempo completo

    At Rockwell Automation, we're on a mission to help the world's manufacturers be more productive, sustainable, and agile. Our team of talented engineers and technicians work together to deliver innovative solutions that make a real difference in people's lives.We're currently seeking a highly skilled and motivated Application Support Engineer to join our...

Technical Support Engineer for Software Solutions

hace 2 meses

Bogotá, Bogotá D.E., Colombia Motorola Solutions A tiempo completo

Job Overview

We are seeking a skilled Software Solutions Support Engineer to provide advanced technical assistance and support for our software solutions. The ideal candidate will possess a strong background in systems engineering and database management.

Key Qualifications

  • Degree in Systems or Electronic Engineering with extensive experience in Database Management.
  • Proficient in English.
  • Mandatory knowledge and certification in SQL databases, including administration and reporting.
  • Experience or certification in HPe servers and VMWare virtualization is preferred.
  • Familiarity with Windows and Linux server environments.

Primary Responsibilities

  • Deliver level III technical support to customers and manage system operations, addressing issues related to the PremierOne (P1) system.
  • Act as the main liaison between Motorola Support Teams and customers for escalated Level III cases.
  • Oversee the execution and monitoring of service activities, ensuring adherence to project timelines and budgets.
  • Identify potential risks and propose solutions or alternatives for project challenges.
  • Serve as the primary contact for internal teams within Motorola.
  • Generate reports regarding technical support activities.

Detailed Responsibilities

  • Provide expert technical support for all level III issues related to P1 databases and systems.
  • Monitor system performance and alert customers to potential issues, assisting them in taking corrective measures.
  • Deliver telephone support to clients, diagnosing and isolating faults through remote access.
  • Conduct regular client visits to identify improvement opportunities.
  • Maintain comprehensive project documentation and historical records.
  • Collaborate with Customer Success Managers to define project schedules and timelines.
  • Ensure all activities are tracked according to the scheduled plan.
  • Coordinate support activities and deliveries from third-party vendors as necessary.
  • Facilitate timely support from other internal Motorola teams.
  • Manage field activities in collaboration with Field Engineers as required.
  • Plan and coordinate software upgrades for projects with Motorola and clients.
  • Monitor and control agreed Service Level Agreements (SLAs) with customers.
  • Organize periodic calls with customers to review project progress.
  • Coordinate repairs and manage the Return Merchandise Authorization (RMA) process with vendors as needed.
  • Prepare comprehensive reports and updates for customers.
  • Analyze system operations to identify underutilized features and recommend necessary adjustments.

Work Model

This position operates in a hybrid model.

Basic Requirements

Engineering degree with a focus on supporting clients utilizing Motorola software solutions, bilingual with expertise in database administration.

Travel Requirements

Minimal travel expected, under 10%.

Relocation

No relocation assistance provided.

Position Type

Experienced role.

Referral Payment Plan

Available.

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.

We are committed to fostering a culture that empowers every individual to be their authentic self and to perform at their best.