Principal Technical Support Engineer
hace 3 horas
CommScope is seeking a highly skilled Principal Technical Support Engineer to join our team. As a key member of our Customer Support and Services (CSS) team, you will be responsible for providing technical support to our customers and internal engineering teams.
Key Responsibilities:- Provide prompt and effective technical support to customers and internal engineering teams.
- Troubleshoot and resolve complex technical issues related to wireless networking and switch networking.
- Collaborate with engineering teams to debug and resolve software and hardware defects.
- Develop and publish knowledge base articles to share with customers and internal technical support engineers.
- Provide on-site support to customers as needed.
- Bachelor's degree in Electrical Engineering or Computer Science or relevant experience in technical field.
- 7+ years of work experience in wireless networking.
- Expert level in wireless 802.11 protocols, WAP, WLC, WLAN security, SSL certificate, TCP/IP, RADIUS, LDAP, and packet capture analysis.
- System experience in Windows and Linux server platform, VM platform (VMware and KVM), and Azure, AWS, and GCE cloud platform.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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