Technical Support Manager

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Werfenlife SA. A tiempo completo
Job Summary

Werfenlife SA is seeking a highly skilled Technical Support Manager to lead the implementation and execution of regulatory and quality plans. The successful candidate will be responsible for providing third-level support to distributors, setting up educational programs, and developing training programs for the engineering team.

Key Responsibilities
  • Provide technical support to distributors through on-site installations, diagnoses, troubleshooting, and repair of complex instruments and systems.
  • Develop and implement educational programs to support distributors in performing routine technical repairs.
  • Design and deliver training programs for the engineering team on the proper operation, maintenance, and troubleshooting of Werfen instruments and systems.
  • Serve as a liaison between Werfen and distributors, ensuring effective communication and collaboration.
  • Interact with sales counterparts to address distributor situations, updates, and lead generations.
  • Guarantee interaction between distributors and manufacturers when technical matters require attention.
  • Support the introduction of software solutions developed by Werfen, playing a key role in their installation and support.
  • Collaborate with product managers to leverage Werfen solutions with IT/Software enhancements.
  • Create a network of engineers and technical specialists within the distribution.
  • Participate in the implementation of business unit projects, ensuring compliance with regulatory requirements and Werfen's code of ethics.
Requirements
  • At least 5 years' experience as a field service engineer in the healthcare sector, preferably in IVD.
  • Experience in people management, responsible for a technical service department.
  • Highly desirable MBA or similar business-related degree.
  • Good knowledge of networking, automation lines in laboratory environments, and software solutions.

  • Technical Support Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    About Coupa SoftwareCoupa Software is a leading provider of spend management solutions, dedicated to helping businesses unlock their full potential and do well while doing good. Our mission is to empower customers to make informed decisions and drive growth through innovative technology and collaborative partnerships.Job Title: Technical Support ManagerWe...

  • Technical Support Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    Unlock Your Potential as a Technical Support Manager at Coupa SoftwareCoupa Software is a leading provider of spend management solutions, and we're seeking a highly skilled Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for overseeing the day-to-day support operations of our technical support team and...

  • Technical Support Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    Job Title: Technical Support ManagerCoupa Software is seeking a highly skilled Technical Support Manager to oversee the day-to-day support operations of our technical support team and ensure the success of this function. This individual will report to our Director, Technical Support and assist in building the global Technical Support practice in our Bogota,...

  • Technical Support Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Werfen A tiempo completo

    Job Title: Technical Support ManagerJob Summary:We are seeking a highly skilled Technical Support Manager to lead our service strategy and implementation roadmap. The successful candidate will be responsible for standardizing service solutions, processes, and tools across our partners and customers, while establishing efficiency, cost reduction, and customer...

  • Technical Support Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    About the RoleCoupa Software is seeking a highly skilled Technical Support Manager to join our team in Bogota, Colombia. As a Technical Support Manager, you will be responsible for overseeing the day-to-day support operations of our technical support team and ensuring the success of this function.Key ResponsibilitiesBuild out the Bogota site as a support...

  • Technical Support Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    About the RoleCoupa Software is seeking a highly skilled Technical Support Manager to join our team in Bogota, Colombia. As a Technical Support Manager, you will be responsible for overseeing the day-to-day support operations of our technical support team and ensuring the success of this function.Key ResponsibilitiesBuild out the Bogota site as a support...

  • Technical Support Manager

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia Werfen A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Manager to join our team at Werfen. As a key member of our Technical Service department, you will be responsible for delivering exceptional service to our customers and partners.Key ResponsibilitiesDevelop and implement service strategies to standardize service solutions, processes, and tools...

  • Technical Support Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    About the RoleCoupa Software is seeking a highly skilled Technical Support Manager to oversee the day-to-day support operations of our technical support team. As a key member of our global support organization, you will be responsible for ensuring the success of this function and reporting to our Director, Technical Support.Key ResponsibilitiesBuild and...

  • Technical Support Manager

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    About the RoleCoupa Software is seeking a highly skilled Technical Support Manager to oversee the day-to-day support operations of our technical support team and ensure the success of this function. This individual will report to our Director, Technical Support and assist in building the global Technical Support practice in our Bogota, Colombia location.Key...

  • Technical Support Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Werfen A tiempo completo

    Job SummaryAs a Technical Support Manager at Werfen, you will be responsible for defining and implementing service strategies to standardize service solutions, processes, and tools across our partners and customers. You will work closely with our sales team to ensure efficient service delivery and customer satisfaction.Key ResponsibilitiesProvide third-level...

  • Technical Support Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Werfen A tiempo completo

    Job SummaryAs a Technical Support Manager at Werfen, you will be responsible for defining and implementing service strategies to standardize service solutions, processes, and tools across partners and customers. You will work to establish efficiency, cost reduction, and customer satisfaction initiatives, aligning service with manufacture and corporate...

  • LATAM Technical Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Vantage Specialty Chemicals A tiempo completo

    Job Title: LATAM Technical ManagerVantage Specialty Chemicals is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Our company is on the move, and we're looking for a talented individual to join our team as a LATAM Technical Manager.About the RoleAs a LATAM...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Trustonic A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team in Bogotá, Colombia. As a key member of our global product organization, you will be responsible for providing exceptional customer support by resolving complex technical issues in both production and non-production environments for Trustonic products.Key...

  • Enterprise Support Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Amazon A tiempo completo

    Job Title: Enterprise Support ManagerAmazon Web Services is seeking an experienced Enterprise Support Manager to join our team. As a key member of our Global Support team, you will be responsible for managing technical account managers and overseeing support cases for external business customers.About the RoleThe Enterprise Support Manager will be...

  • Technical Support Team Lead

    hace 1 día

    Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completo

    About Seligo TechSeligo Tech is a leading fintech company seeking an experienced Technical Support Manager to lead our L2 Technical Support and requirements team.This is a challenging role that requires a strong leader to support our corporate business with its technical requirements, offering world-class service, and creating permanent improvement...

  • Technical Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia GlobalLogic A tiempo completo

    Job Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at GlobalLogic. As a Technical Support Engineer, you will be responsible for providing technical support and troubleshooting for our clients' complex system problems.Key Responsibilities:Provide technical support and troubleshooting for complex...

  • Operations Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Arthur J. Gallagher & Co. (AJG) A tiempo completo

    About the RoleThe Talent Acquisition Operations Specialist: Technical Support role is part of the TA Global Support team's operating model. This model is designed to support back-end aspects of the recruiting hiring workflow and processes efficiently. We are seeking a proactive and detail-oriented individual with a strong understanding of TA and passion for...

  • LATAM Technical Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Vantage Specialty Chemicals A tiempo completo

    Job Title: LATAM Technical ManagerVantage Specialty Chemicals is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Our company is on the move, and we're looking for a talented individual to join our team as a LATAM Technical Manager.About the RoleAs a LATAM...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a key member of our global support team, you will provide technical support to our customers, troubleshoot and resolve technical issues, and collaborate with internal stakeholders to ensure seamless onboarding of new customers.Key ResponsibilitiesProvide...

  • Technical Support Analyst

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Logicalis Group (De) A tiempo completo

    Job SummaryCisco Switches Wi-Fi: We are seeking a skilled Technical Support Analyst to join our team at Logicalis Group (De). As a Technical Support Analyst, you will be responsible for providing technical assistance and support to customers and internal stakeholders. Your expertise in Cisco Switches Wi-Fi will be essential in resolving complex technical...