Principal Technical Support Engineer

hace 1 semana

Bogotá, Bogotá D.E., Colombia CommScope Inc. A tiempo completo
Job Title: Principal Technical Support Engineer

In today's fast-paced world, effective communication is crucial for success. At CommScope Inc., we're committed to delivering cutting-edge connectivity solutions that empower our customers to achieve their goals.

We're seeking a highly skilled Principal Technical Support Engineer to join our team. As a key member of our Customer Support and Services (CSS) team, you'll play a vital role in providing exceptional technical support to our customers.

Key Responsibilities:
  • Provide prompt and effective troubleshooting, isolation, and resolution of critical technical issues for our customers.
  • Collaborate with internal engineering teams to collect and analyze data, identify root causes, and develop solutions.
  • Replicate customer environments in our Support lab to recreate issues and develop effective resolutions.
  • Work closely with multi-functional teams to debug tools, improve process efficiency, and deliver high-quality support to our customers.
  • Develop and publish Knowledgebase articles on complex problem resolutions to share with customers and internal teams.
  • Some travel may be required to customer sites to provide on-site support.
Required Qualifications:
  • Bachelor's degree in Electrical Engineering or Computer Science or relevant experience in a technical field.
  • 7+ years of work experience in wireless networking.
  • Expert-level knowledge of wireless 802.11 protocols, WAP, WLC, WLAN security, SSL certificates, TCP/IP, RADIUS, LDAP, and packet capture analysis.
  • System experience in Windows and Linux server platforms, VM platforms (VMware and KVM), and Azure, AWS, and GCE cloud platforms.
  • Bilingual.
What We Offer:

At CommScope Inc., we're committed to creating a work environment that's inclusive, diverse, and empowering. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

If you're a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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