Desktop Support Engineering Team Lead

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Electronic Arts Inc. A tiempo completo

**Company Overview**

We are a leading gaming studio that develops AAA titles in a collaborative environment at our Los Angeles studios; Respawn Entertainment, Ripple Effect Studios, EALA at Electronic Arts (EA) & EA Colombia. Our studio is responsible for developing games like Apex Legends, Medal of Honor, Star Wars Jedi Survivor, and many more.

**Job Description**

We are seeking a skilled Desktop Support Engineering Team Lead to join our IT team. As a Team Lead, you will be responsible for ensuring the onboarding experience aligns with EA IT global standards, collaborating with the Desktop Support Engineering team, and providing Tier 1-3 IT support for employees. You will also be responsible for incident management, responding to escalated tickets, and resolving complex technical issues.

**Responsibilities**

  1. Ensure the onboarding experience aligns with EA IT global standards.
  2. Collaborate with the Desktop Support Engineering team to provide Tier 1-3 IT support for employees.
  3. Manage incidents, respond to escalated tickets, and resolve complex technical issues.

**Required Skills and Qualifications**

To be successful in this role, you will need:

  1. Bachelor's degree or professional training/certifications related to areas of responsibilities or equivalent work experience.
  2. 5 or more years of experience in all aspects of a gaming studio site IT or within the entertainment media industry.
  3. 2 or more years of experience in an IT senior and leadership role.

**Benefits**

We offer a competitive salary and benefits package, including:

  1. Health Benefits - Medical insurance, dental insurance, life insurance, global fitness benefit ($500 USD per year), and mental wellbeing plan.
  2. Professional Development - Training and development programs, opportunities for career advancement and tuition reimbursement.
  3. Work-Life Balance - 15 vacation days, paid holiday closure and paid sick leave.
  4. Meaningful Work - Opportunity to directly contribute to the development of EA titles.

**Estimated Salary:** $120,000 - $160,000 per year, depending on experience.

**Location:** Los Angeles, California, USA.

**Note:** The salary range is an estimate and may vary depending on individual circumstances.



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